Field Service Technician II

About the Position

Field Service Technician II

Location: Boise, ID, United States

Work Model: Hybrid

Compensation: USD 19.38 - 29.09

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Responsibilities

The Field Technician II will be responsible for:

• Installing, servicing, and upgrading equipment at customer locations
• Diagnosing general technical issues, troubleshooting problems, and identifying solutions to ensure the effective functioning of equipment and controls
• Providing training and guidance to customers on the proper operation and maintenance of products
• Configuring hardware and embedded software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot issues
• Keeping clients apprised of progress during maintenance or a down system situation
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment
• Willingness to travel to customer sites frequently, up to 100%
• Valid driver's license, with a clean driving record
• Collaborating with customers to understand their requirements and providing appropriate technical recommendations and solutions
• Advanced configuring and servicing hardware and software business applications

Products Assignment:

• Small/Medium/Large Mailing Systems
• Small/Medium/Large Document Systems
• Parcel Lockers
• Addressing Systems Small/Medium/Large
• Shipping/Accounting/Tracking Software

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Requirements

• High School Diploma/GED or equivalent work experience
• 1+ years of experience in Customer Service or equivalent experience, preferred
• 1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
• Ability to read technical diagrams, manuals, and schematics
• Troubleshooting and repairing both hardware and electronic components, preferred
• Proficiency in reading technical diagrams, manuals, and schematics, preferred
• Experience with Mail-related equipment, or parcel lockers a plus
• Strong attention to detail and follow-up skills with the ability to identify and resolve problems
• Ability to problem solve and operate independently
• General organizational skills with the ability to multi-task and adapt as priorities change
• Ability to diagnose and repair base level equipment
• Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Strong organizational skills with the ability to multi-task and adapt as priorities change
• Can lift or move 50lbs with or without accommodation. Within OSHA guidelines
• Ability to mentor/train junior technicians

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We Offer

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

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About the Company

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills, and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

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Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

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Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration, and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

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We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.