Field Service Technician - Los Angeles, CA

About the Position

With a passion for life, join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

The Field Service Technician will provide professional field service technical support on all Getinge Acute Care Therapies products in the assigned territory. This position is responsible for responding to emergency calls and scheduling preventive maintenance visits to meet service agreement obligations, while focusing on quality service and customer satisfaction. The position is also expected to help support the renewal of service contracts and assist with identifying new service contract opportunities to grow the service business in the territory. Excellent technical and communication skills are needed to positively interact with customers and company personnel. This position is required to independently manage work schedules and possess basic business acumen to effectively communicate with all levels of the organization.

Responsibilities

• Provide on-site and telephone technical service support for the installation, inspection, repair, and preventative maintenance of products for customers within their territory.
• Maintain positive, professional communication with customers, regional team members, and the Technical Support group.
• Document all activities in accordance with Service policies and procedures.
• Provide technical assistance to the Field Sales team.
• Maintain all service contracts in accordance with service policies and procedures. This includes assisting with identifying potential service contract customers.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
• Make decisions based on policies and procedures, and discuss and refer unresolved customer service issues to the respective Service Regional Manager.
• Adhere to all company policies, procedures, and comply with all safety and regulatory requirements.
• Build quality into all aspects of work.

Requirements

• Technically proficient in using schematics, systems diagrams, and repair/replacement procedures to troubleshoot, repair, and calibrate assigned products in the territory.
• Effective mechanical and electro-mechanical skills such as in hydraulics, pneumatics, motors, etc.
• Well-organized, able to carry out tasks with minimum supervision.
• Able to present service solutions that meet customer needs.
• Exhibit a high level of critical thinking ability.
• Customer-oriented and strong interpersonal skills.
• Strong verbal and written communication skills.
• Basic to intermediate Microsoft skills in Word, Excel, and Outlook.
• Must have a valid driver's license.
• The position requires travel of approximately 40% to 75%, including some overnight travel.

Experience and Education Requirements

• Associate of Science Degree in Electronics, Electro-Mechanical, Biomedical Engineering, and/or technical discipline; or equivalent military training or experience with emphasis in electronics technology.
• 2+ years’ experience in a field service role in medical devices, technical repair, or related technical field strongly preferred.

Salary Range

$40.00 - $47.00 per hour

We Offer

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

About the Company

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status, or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Nearest Major Market: Los Angeles

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