Field Technical Support Professional

About the Position

Elevate Support as our Next Field Technical Support Professional

Are you ready to solve complex technical challenges and directly impact mission-critical operations for leading construction and engineering firms worldwide? Join Trimble's dynamic AECO division, where your technical problem-solving and passion for customer success will keep enterprise platforms running seamlessly.

About Us

Trimble is empowering stakeholders through planning, design, construction, and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases, and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.

What Makes This Role Great

In this role, you will be at the forefront of Trimble's global customer support transformation, serving as a vital technical lifeline for clients operating high-stakes enterprise ERP and cloud-hosted environments. You will directly resolve high-priority incident investigations, safeguard business continuity, and influence how we deliver elite, responsive technical support across the construction technology ecosystem.

Responsibilities

• Deliver rapid, high-impact technical triage and resolution for critical hosted enterprise environments across phone, chat, email, and ticketing portals.
• Troubleshoot and administer complex cloud hosting ecosystems, resolving intricate issues across virtual desktop platforms, Windows Server infrastructure, and network connectivity.
• Diagnose database queries, SQL data integrity, and enterprise communication configurations to restore service quickly during high-priority incidents.
• Champion customer success by keeping stakeholders informed with transparent, proactive communication while refining support procedures for maximum efficiency.

Requirements

• 3+ years of hands-on technical support experience managing hosted enterprise ERP or cloud infrastructure environments (Azure, AWS).
• Proven proficiency troubleshooting Windows Servers, IIS application pools, network VPNs, and Microsoft 365 or SMTP relay configurations.
• Practical working knowledge of SQL Server administration, relational database querying, and performance issue resolution.
• Exceptional written and verbal communication skills with a demonstrated ability to de-escalate urgent issues and manage enterprise customer interactions.

Nice to Have

• Direct experience supporting Viewpoint Vista, ProContractor, Accubid, AutoBid, or comparable construction management software platforms.
• Experience managing tiered escalation workflows within modern enterprise CRM and incident management ticketing platforms.

We Offer

• Compensation: $58,300.00–$80,100.00 (Salary)
• Comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care, and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

About the Company

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic.

Why You'll Love Working With Us

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Locations

• Westminster, CO
• Lake Oswego, OR

Travel Requirement

10-25%

How to Apply

Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.

For more information or to request an accommodation in connection with the application process, please contact [email protected].