Finance Applications Administrator (Coupa &/or Ramp Admin)

About the Position

Finance Applications Administrator (Coupa &/or Ramp Admin)

Manila, Manila, Philippines (Hybrid)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking an experienced Finance Applications Administrator to join our Finance Systems team. This role is responsible for the hands-on administration, configuration, and support of the applications that power Five9’s procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning processes.

The ideal candidate will have several years of hands-on experience administering finance or business applications. They bring strong attention to detail across system configuration, security, and data quality, and the communication skills needed to partner effectively with Finance, Procurement, Payroll, Sales Operations, Business Technology, InfoSec, and external vendors across a global organization. This is an individual-contributor role rather than a people-management position.

The position is based in Manila, Philippines, is a hybrid role combining in-office and work-from-home days, and requires the employee to work United States Pacific Time (PT) business hours.

Responsibilities

• Serve as the primary hands-on administrator for Coupa and Ramp, including system configuration, security roles, workflows, and approval routing.
• Administer and support additional finance and business applications - including NetSuite, Egencia, Replicon, Xactly, Avalara AvaTax, LogiSense, and Workday Adaptive Planning - as assigned.
• Configure and maintain system security roles, permissions, and access controls across supported applications in accordance with least privilege principles.
• Design, configure, and maintain workflows and approval routing that support procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning processes.
• Maintain and support finance integrations, including Coupa- and Ramp-related integrations and other finance integrations with NetSuite, partnering with Business Technology and InfoSec as needed.
• Plan and execute system testing, patches, upgrades, and releases, minimizing disruption to end users and business processes.
• Monitor and improve data quality across finance applications, identifying and resolving data integrity issues.
• Build and maintain reports and dashboards that support Finance, Procurement, Payroll, and Sales Operations stakeholders.
• Create and maintain system documentation, configuration records, and process guides.
• Provide day-to-day user support, training, and troubleshooting for finance application users across the organization.
• Manage relationships with application vendors, including support escalations, renewals, and roadmap discussions.
• Partner with Finance, Procurement, Payroll, Sales Operations, Business Technology, and InfoSec to gather requirements and translate them into system configurations.
• Support Five9’s AI Center of Excellence by identifying and supporting opportunities to leverage AI to automate expense management, procure-to-pay, and bill-to-cash related processes.
• Stay current with new features and releases across supported platforms, recommending improvements where appropriate.

Requirements

Required:

• Hands-on Coupa and Ramp administration experience, including system configuration, security roles, and workflow management.
• At least 5 years of hands-on experience administering finance or business applications in a similar role.
• Bachelor’s degree in Information Systems, Computer Science, or a related field.
• Working knowledge of financial business processes, including procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning.
• Experience managing system configuration, security roles, workflows, integrations, testing, releases, data quality, reporting, documentation, user support, and vendor relationships.
• Strong communication skills and the ability to partner effectively with Finance, Procurement, Payroll, Sales Operations, Business Technology, InfoSec, and external vendors.
• Ability to work independently and manage competing priorities in a fast-paced, global environment.

Preferred:

• Coupa and Ramp certifications are strongly preferred.
• Egencia administration experience and a relevant certification are highly desired.
• Experience administering LogiSense is a significant advantage and a major plus.
• Experience with Replicon, Xactly, Avalara AvaTax, or Workday Adaptive Planning is a plus.
• Experience with sales compensation platforms such as Xactly is a plus.
• Experience with time tracking or payroll-related platforms such as Replicon or Deel is a plus.
• Strong analytical and communication skills, with the ability to work independently across a distributed, global team.

We Offer

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

About the Company

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

View our privacy policy, including our privacy notice to California residents here: Five9 Privacy Policy.