Financial Customer Support Intern
Primary stack
Job description
About the Position
Financial Customer Support Intern
Flanks is revolutionizing the wealth management industry by simplifying and enhancing efficiency for financial institutions. Our SaaS platform helps banks, family offices, and wealth managers gain a comprehensive view of their clients' financial assets. Based in Barcelona and founded in 2019, we are a rapidly growing team of passionate professionals committed to changing the way wealth management is done.
About the Role
As our Financial Customer Support Intern, you will be responsible for the onboarding and day-to-day support of Flanks' strategic clients. You will work within our Tech team and report to the CISO. This role is client-facing and high-visibility, offering hands-on exposure to both the technical and relationship aspects of a fast-growing fintech.
Responsibilities
- Gather client requirements for new features and integrations, and translate them into clear specifications for the team.
- Own and manage the timeline of new developments, keeping stakeholders aligned on progress.
- Be the first point of contact for client issues, triaging and resolving them or escalating when needed.
- Coordinate with internal teams and external providers to keep implementations on track.
Requirements
- Some exposure to financial markets or the wealth management space.
- Strong client-facing skills - comfortable communicating with external stakeholders.
- A structured, organized approach to juggling multiple requests and deadlines.
- A problem-solving mindset and the drive to figure things out independently.
- SQL or database skills are a plus.
- Language Proficiency: Fluent level of Spanish, English is a plus.
We Offer
- A full-time internship agreement, with the intention to convert to an indefinite contract based on performance.
- A competitive stipend.
- A cool office between Sants Estació and Plaça Espanya with stunning views of Barcelona.
- Flexible working hours and hybrid work options.
- Paid day off on your birthday.
- Weekly fresh fruit, coffee, and tea on tap.
- Friday happy hours after our all-hands meetings (totally optional!).
- Team-building events to bond and have fun.
- A digital canteen through Kombo, subsidized at 50%.
About the Company
Flanks is redefining the wealth management industry to make it simpler, seamless, and accessible to more people. Founded in 2019, we are a team of 97 professionals committed to fostering diversity and inclusion. We are proud to be an equal opportunity employer and welcome all applications regardless of race, religion, gender, age, or disability status.
The Hiring Process
- Send us your CV, cover letter, etc.
- You'll have a chat with our People Business Partner, Nicolás Guilarte.
- A meeting with our CISO, Sergi Lao.
- A technical discussion meeting with some of Flanks team members.
- Any extra meetings you (or we) might need to iron out any questions.
- We send you an offer!
We aim to keep things moving fast-ideally wrapping things up in one to four weeks.
If this sounds like a good fit for you, we'd love to hear from you. Don't hesitate to send us your CV and/or cover letter.
Contact
Sergi Lao
Co-founder and Chief Information Security Officer
© Flanks. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.