Financial Services Operations Representative (Webster, MA)

About the Position

Financial Services Operations Representative (Webster, MA)

Join MAPFRE as a Financial Services Operations Representative in Webster, MA. Ensure premium and claim-related payments are processed accurately and on time.

Work Schedule: This is a fully in-office position, Monday through Friday. Candidates must be able to work onsite five days per week.

Join Our Team

Are you organized, detail-oriented, and great with numbers? Join our team and play an important role in ensuring premium and claim-related payments are processed accurately and on time. You’ll research discrepancies, solve problems, and collaborate with others while building valuable experience in insurance operations.

Responsibilities

• Open, sort, and distribute mail, payments, and correspondence within established time standards
• Research, process, and reconcile premium and claim payments
• Handle payment exceptions and perform related research
• Review and resolve payment inquiries from customers and vendors
• Prepare and document checks for daily bank deposits within service level agreements
• Balance electronic vendor payment files and work with Treasury to resolve discrepancies
• Perform mail merges and send notifications to insureds and agents as needed
• Collaborate with internal departments and vendors to identify and report system issues
• Enter daily production metrics into the Insurance Operations database to ensure SLA compliance
• Maintain and purge payment logs, journals, stubs, and checks per record retention policies
• Create, distribute, and maintain data, letters, reports, logs, and correspondence within SLA standards

Requirements

• Education: High School diploma or equivalent
• Experience: 0–1 year of related experience
• Strong organizational and prioritization skills
• Effective verbal and written communication
• Ability to work independently in a fast-paced environment
• Team-oriented with strong interpersonal skills
• Familiarity with office equipment (scanners, photocopiers) and vendor online tools
• High attention to detail and numerical accuracy
• Typing requirement: 90 keystrokes per minute for Financial Services or 90 wpm
• Proficiency in Microsoft Office and PC-based recordkeeping

We welcome candidates with transferable experience in transaction processing, reconciliation, discrepancy research, numerical data entry, and other detail-oriented work requiring accuracy and productivity.

We Offer

• Salary: $38,285 - $40,300 (non-exempt)
• Benefits Highlights:
  • Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer, and sick time into one convenient bank of paid time off.
  • 401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
  • Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental, and vision insurance coverage under group plans offered by the company.
  • Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA, and various wellness programs
  • $0 Premium Medical Plan Option: Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums-comprehensive healthcare at no cost to you.

About the Company

As a global insurance leader with a strong local presence, we offer more than a job-we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Nearest Major Market: Worcester

Job Segment: Call Center Representative, Operations Manager, Call Center, Financial, Data Entry, Customer Service, Operations, Finance, Administrative

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at [email protected]. Mapfre is proud to be an Equal Opportunity Employer.

Important Notice:

The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time.