FinCrime Operations Team Lead

About the Position

FinCrime Operations Team Lead

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

Responsibilities

• Team Leadership: Lead by example, driving a customer-focused mindset across your team and the wider fincrime organization. Foster a high-performance, results-driven culture defined by strong ownership and accountability.
• People Management: Coach and develop a strong team of FinCrime Operations Analysts or Specialists, providing tailored guidance and managing performance issues effectively.
• Operational Management: Oversee the daily operations of the team, ensuring adherence to relevant regulations and internal policies and processes.
• Performance Management: Measure team and individual KPIs, ensuring performance targets and quality standards are consistently met.
• Expertise Sharing: Be a subject matter expert in financial crime areas, training, developing, and coaching your team.
• Issue Management and Escalation: Escalate tooling or processing incidents, high-risk customer issues, control weaknesses, or other material problems to direct leadership.
• Planning and Execution: Drive your direct team's performance outcomes, ensuring key performance indicators (KPIs) are consistently met and enhanced.
• Stakeholder Management and Communication: Collaborate closely with stakeholders ensuring clear communication and coordination of actions.

Requirements

• Excellent verbal and written communication skills in English.
• At least 1-2 years of leading small to medium sized teams, preferably in operations.
• Good understanding of the regulatory framework surrounding KYC/AML/Fraud/Risk and financial crime prevention.
• Familiarity with money laundering methods and other financial crime trends.
• Strong operational management and tactical decision-making skills.
• Ability to work with tight deadlines under pressure whilst maintaining high level of quality and competency.
• Excellent communication and interpersonal skills, strong organizational skills, great time management, and ability to work in a fast-paced and high-pressure environment.

Nice to Have

• Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.
• Ability to use analytics tools like Looker, Superset, or other similar platforms.
• ABT1/ABT2 certifications.

We Offer

• Competitive salary: BRL 17500 - BRL 23500 monthly.
• Full-time position.
• Opportunity to work in a diverse, equitable, and inclusive environment.

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable, and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission, and able to progress in their careers.

For more information about working at Wise, visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Job Location

Brazil

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Posted by Lucas Barbosa

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