FinCrime Quality Specialist

About the Position

FinCrime Quality Specialist

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world’s money.

For everyone, everywhere.

More about our mission and what we offer.

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Responsibilities

• Evaluate and Monitor Performance: Conduct regular quality checks on agents, vendors, and products. Listen to call recordings, read emails, and monitor performance using QC evaluation forms. Provide constructive feedback to improve quality performance.
• Liaison and Feedback: Partner with Operational Managers and other stakeholders to discuss agent QC performance. Provide feedback on sensitive cases and escalate cases requiring immediate attention. Participate in scheduled meetings with Operations for insights sharing.
• Process Improvement and Compliance: Stay updated on changes affecting service quality. Suggest and occasionally assist in process improvements to enhance customer service. Provide feedback and identify root causes of errors to enhance processes, tooling, or product and report findings to relevant teams.
• Peer Assist: Assist in onboarding new joiners and support specialists needing extra support.
• Interdepartmental Calibration: Actively engage in calibration sessions, applying action items derived from the results. Ensure alignment with standards and provide valuable inputs in the meetings to enhance team performance.
• Maintain Operational and Quality Knowledge: Knowledge of Wise processes and procedures including but not limited to tooling, communication procedures, compliance and privacy procedures. Actively participate in case handling and operational activities according to the effective expectations to maintain up-to-date product and process knowledge. Complete required internal and external Financial Crime and Quality related trainings. Monitor changes through internal channels, readings, trainings, and implement the learnings effectively.

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Requirements

• Effective Communication Skills: Excellent verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and constructive feedback summaries.
• Knowledge in QC Domain: Good depth of knowledge in the specific QC domain, Compliance guidelines, and procedures.
• Experience: Ideally have a FinCrime/Compliance background - 2+ years of experience in operations, compliance, or a related field, with a strong focus on SAR/STR/SMR investigations and filing.
• Regulatory Knowledge: Expert understanding of global financial crime regulations and standards (e.g., AML, CTF, sanctions), with specific in-depth knowledge of SAR/STR/SMR reporting requirements across various jurisdictions.
• Attention to Detail: Strong attention to detail and well-organised. Self-led, target and delivery-focused, punctual, and proactive in driving outcomes.
• Technical Proficiency: Proficient with Google Workspace (Email, Calendar, Drive, Docs, Sheets, Slides), Office suite (Word, Excel), and Confluence.
• Problem-Solving: Proven ability to work independently, prioritise tasks, and make decisions in problem-solving scenarios with minimal supervision.
• Collaboration: Ability to recognise and proactively resolve recurring issues and streamline processes while working collaboratively with business departments and stakeholders.
• Adaptability: Reliable, adaptable, and committed to team goals. Thrive in a fast-paced, high-pressure environment.

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Nice to Have

• Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.
• Certifications: ICA, CAMS, CFE, or equivalent certification (especially with a focus on SAR/STR/Regulatory Compliance/Fincrime Compliance/Fraud).
• Data Analysis: Experience with data analysis tools (e.g., Looker, SQL, Lightdash) to extract insights for investigations and process improvements.
• Project Management: Certification or training in project management.
• Experience: Experience in outsourcing projects and auditing. Experience in a Fintech and/or FinCrime environment.

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We Offer

• Competitive salary: USD 34 - USD 40.75 per hour
• Full-time position
• Opportunity to work in a global, diverse, and inclusive environment
• Professional development and training opportunities

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About the Company

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world’s money.

For everyone, everywhere.

More about our mission and what we offer.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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