Finnish speaking Customer Support Consultant - Tieto Banktech (m/f/d)
Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Finnish speaking Customer Support Consultant - Tieto Banktech (m/f/d)
Location: Riga, Latvia
Employment Type: Full-time
Job Area: Technical and Functional Expertise
Work Location Type: Onsite
Function: Tieto Banktech
About the Company
Tieto Banktech is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth. With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and accelerate digital transformation.
At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Responsibilities
- Case handling in our own systems as well as our customers' systems
- Continuous improvement and development of our case management process
- Customer contact via various channels such as telephone and SMS
- Develop and maintain the department's routines
- Collaborating in cross-functional teams
- Testing of new solutions
- Relax! You will be trained in our Internal Academy :)
Requirements
- Fluent in Finnish and English
- Well-organized personal finances (credit check required)
- Positive, proactive, and eager to take on new challenges
- Strong work ethic and initiative
- Committed to high-quality results
- Effective communication and relationship-building skills
- Works well independently and collaboratively as part of a team
We Offer
- An interesting journey preparing Tieto Banktech for being carved out as a potential listed company in the coming years
- Interesting and dynamic work environment
- A team of great colleagues that constantly support each other
- Professional and personal development opportunities
- If hired in Riga - Salary up to 2000 EURO (gross/month) and benefits package (health insurance, sports, etc.)
- We make salary assessments during recruitment hiring in Norway and Sweden.
Monthly salary offer will be defined upon candidate’s professional competence accordance with job demands
Important Advisory Regarding Recruitment Fraud
Tieto India has been made aware of fraudulent recruitment activities being carried out by individuals falsely impersonating our organization.
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