First and Second Level Support (m/w/d) - auch für Quereinsteiger geeignet
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About the Position
First and Second Level Support (m/w/d) - auch für Quereinsteiger geeignet
Location: Görlitz, Germany
Company: Fichtner GmbH & Co. KG
Job ID: 000816
Join our team as a First and Second Level Support specialist in Görlitz, Germany. We offer a dynamic work environment and opportunities for professional growth.
Responsibilities
- Provide First and Second Level Support in a team of 10 employees in a service-oriented shift model between 6:45 AM and 6:15 PM.
- Manage incoming tickets, perform error analysis, and provide timely solutions.
- Work closely with the central IT department in our headquarters in Stuttgart.
- Manage users and resources for over 2200 internal clients.
- Conduct operational projects and transition services.
Requirements
- Successfully completed training as an IT Specialist (System Integration) or similar is desirable.
- Open to candidates with different professional backgrounds.
- Excellent communication skills in German.
- Good English skills are desirable.
- Experience in customer support.
- Enjoy working with an international and intercultural team.
- Experience with ticketing systems and remote support tools is desirable.
- High willingness to learn, problem-solving skills, initiative, and self-organization.
We Offer
- Excellent onboarding in an open and communicative team.
- High degree of freedom and the opportunity to work independently.
- Modern digital infrastructure that enables mobile work (in Germany).
- Comprehensive and thorough onboarding, continuous and targeted further training with long-term development opportunities.
- Support for personal mobility through subsidies for the Germany Ticket, Job-Rad leasing, and the favorable location of Fichtner sites.
- Digital meal vouchers at your disposal.
- Regular company events such as summer parties, Christmas celebrations, and joint team activities.
- 30 vacation days and an attractive flextime model for better reconciliation of work, leisure, and family.
About the Company
FICHTNER has been one of the leading independent engineering and consulting companies since 1922, working on exciting projects in the fields of energy, environment, renewable energies, water management, consulting, and IT.
In the Fichtner Group, you can expect a unique combination of a long-term oriented family business paired with diversity, dynamics, and flat hierarchies. Together with you, we want to develop the infrastructure of tomorrow and offer you a variety of development opportunities.
If you would like to become part of our team, simply apply through our portal in a few steps. We look forward to your application!
By submitting my application, I have taken note of the Fichtner Group's data protection information. To learn more about the processing of your personal data and the exercise of your rights, please click on Data Protection Declaration.
Contact
Yvonne Otto
+49 711 89951533
© Fichtner GmbH & Co. KG. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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