Fleet Account Manager - (Delhi) - Contractual
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About the Position
Fleet Account Manager - (Delhi) - Contractual
Delhi, India
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As a Fleet Account Manager, you will own the relationship and day-to-day operational performance of a portfolio of 4–6 bus partners operating a combined fleet of 50–60 buses. You are the primary point of contact between FlixBus and your partners, accountable for ensuring every trip meets our operational and quality benchmarks. This is a hands-on, field-facing role that blends relationship management, performance tracking, and on-ground problem solving.
Responsibilities
- Serve as the main liaison for your assigned bus partners, building strong, trust-based working relationships.
- Onboard new partners and their fleets, ensuring they understand and adhere to FlixBus standards, processes, and brand guidelines.
- Conduct regular performance reviews with partners and drive continuous improvement plans.
- Own all operational KPIs for your portfolio, including on-time performance (punctuality), trip completion, cancellations, and service reliability.
- Monitor daily operations and proactively resolve disruptions such as breakdowns, delays, and route deviations.
- Coordinate with internal teams (network planning, customer service, control tower) to keep operations running smoothly.
- Ensure buses meet standards for cleanliness, on-board amenities, and overall condition.
- Monitor and improve driver and crew behaviour, professionalism, and passenger interaction.
- Ensure partners comply with safety norms, licensing, documentation, and regulatory requirements.
- Act quickly on breakdowns and service failures to minimise passenger impact, coordinating recovery and communication.
- Investigate recurring issues, identify root causes, and implement preventive measures.
- Track, analyse, and report performance data; share actionable insights with partners and internal stakeholders.
Requirements
- Minimum 3 years of experience in an account management, operations, or partner/vendor management role.
- Graduate (Bachelor's degree) in any discipline - mandatory.
- Strong relationship-management and stakeholder-communication skills.
- Analytical mindset with the ability to interpret operational metrics and act on them.
- Comfortable with field work, on-ground problem solving, and managing multiple partners simultaneously.
- Willingness to travel locally and be available for time-sensitive operational issues.
We Offer
- Opportunity to work in a rapidly scaling start-up.
- Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis, and vendor management processes.
- Hone your stakeholder management skills by interacting with international stakeholders.
About the Company
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.
If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!
© Flix. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Flix changes the way millions travel every day.Thanks to our unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world — and our journey has only just begun.People at Flix...— ... are self-starters— ... love innovation— ... are fellow travelers.Green Mobility to Experience the WorldFlixMobility, with its two entities of FlixBus and FlixTrain, is an innovative mobility provider.We are a tech platform company, operating an e-commerce platform in the transportation industry. Our FlixBuses first hit the road in 2013 and shortly after the success of the bus lines the rail industry was expanded with our FlixTrains in 2018.Our focus is on sustainability and making an important contribution to environmental and climate protection.We have two fully electric bus lines — one in Germany and one in France — and our FlixTrains run on 100% renewable Greenpeace electricity.Millions of customers since launchMillions of passengers have already traveled with us, 62 million in 2019 alone.2,500+ destinations, 37 countriesFlixBus connects 2,500+ destinations in 37 countries, a number which is growing nearly every day.400,000+ connections per dayWe connect cities with 400,000+ trips — often departing every 30 minutes.The Flix ExperienceTechnology and innovation are our passion. Our focus on new technologies allowed us to disrupt the bus market by developing and launching our e-ticketing system, the FlixBus-App, free Wi-Fi on board, GPS Live Tracking and, recently, even an on-board entertainment system.We are working to give the chance to everyone to experience the world, and do it conveniently, in Flix style.Big on connections, light on assetsIn only 6 years Flix became Europe’s largest intercity bus network — despite not owning buses. Our long-distance FlixTrains cooperates with the most-successful private train operators in Europe.Through these partnerships, the innovation and start-up spirit of the FlixMobility brands meet with the long-standing experience of traditional industry.FlixMobility’s R&D department — FlixMobility TechHere at FlixMobility Tech we develop software with the brightest minds from around the world to engineer new experiences for our millions of customers across our apps and websites.Flix on:Instagram:www.instagram.com/flixbusYoutube:www.youtube.com/... /UCualyNYPoSJB32tcPlOe36wLinkedin:www.linkedin.com/company/flixbus
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