Fleet Coordinator - Last Mile(Delhi) - Contractual
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About the Position
Fleet Coordinator - Last Mile(Delhi) - Contractual
Delhi
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As Fleet Coordinator – Last Mile, you will own day-to-day last-mile ground operations and real-time traffic control across our hubs and pickup/drop points in Delhi NCR - making sure passengers move smoothly between buses and cabs, cab operators deliver to standard, and your ground team runs like clockwork.
About The Role
- Lead and manage day-to-day last-mile ground operations and real-time traffic control across designated hubs and pickup/drop points in Delhi NCR.
- Ensure smooth, timely dispatch and coordination of last-mile cabs against bus arrival and departure schedules.
- Act as the on-ground escalation point, resolving operational disruptions (delays, no-shows, route changes, demand surges) quickly and calmly.
- Work closely with last-mile cab operators and drivers to drive app adoption, improve punctuality metrics, and elevate customer experience.
- Coach and support drivers on FlixBus standards, app usage, and service expectations.
- Manage the roster, shift planning, and day-to-day working of ground operations associates and last-mile associates.
- Allocate manpower against demand patterns and peak windows; track attendance, performance, and productivity of the ground team.
- Own last-mile cab operator governance - share performance reports regularly, run periodic review meetings, and manage the day-to-day partner relationship.
- Track operator SLAs and KPIs, flag underperformance, and drive corrective action plans.
- Be the owner of last-mile passenger experience, ensuring a smooth transition from buses to cabs and cabs to buses.
- Monitor passenger feedback and complaints related to the last mile, close the loop, and drive continuous improvement.
About You
- 3–6 years of experience in ground operations, last-mile logistics, fleet coordination, transport operations, or a similar field (mobility, ride-hailing, e-commerce delivery, or aggregator platforms preferred).
- Proven experience managing frontline teams and third-party vendors or operators.
- Strong grasp of punctuality/SLA-driven operations and comfort working with real-time, on-ground decision-making.
- Data-literate - comfortable working with dashboards, spreadsheets, and reporting; able to turn numbers into action.
- Excellent stakeholder management and communication skills; able to hold operators accountable while maintaining strong relationships.
- Customer-first mindset with a bias for quick problem resolution.
- Working knowledge of Delhi NCR geography, traffic patterns, and transport hubs is a strong advantage.
- Willingness to work in shifts, be on-ground, and be reachable during operational hours.
- Bachelor's degree preferred; proficiency in English and Hindi.
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Opportunity to work in a rapidly scaling start-up.
- Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis, and vendor management processes.
- Hone your stakeholder management skills by interacting with international stakeholders.
Why Join Flix
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.
If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!
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Flix changes the way millions travel every day.Thanks to our unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world — and our journey has only just begun.People at Flix...— ... are self-starters— ... love innovation— ... are fellow travelers.Green Mobility to Experience the WorldFlixMobility, with its two entities of FlixBus and FlixTrain, is an innovative mobility provider.We are a tech platform company, operating an e-commerce platform in the transportation industry. Our FlixBuses first hit the road in 2013 and shortly after the success of the bus lines the rail industry was expanded with our FlixTrains in 2018.Our focus is on sustainability and making an important contribution to environmental and climate protection.We have two fully electric bus lines — one in Germany and one in France — and our FlixTrains run on 100% renewable Greenpeace electricity.Millions of customers since launchMillions of passengers have already traveled with us, 62 million in 2019 alone.2,500+ destinations, 37 countriesFlixBus connects 2,500+ destinations in 37 countries, a number which is growing nearly every day.400,000+ connections per dayWe connect cities with 400,000+ trips — often departing every 30 minutes.The Flix ExperienceTechnology and innovation are our passion. Our focus on new technologies allowed us to disrupt the bus market by developing and launching our e-ticketing system, the FlixBus-App, free Wi-Fi on board, GPS Live Tracking and, recently, even an on-board entertainment system.We are working to give the chance to everyone to experience the world, and do it conveniently, in Flix style.Big on connections, light on assetsIn only 6 years Flix became Europe’s largest intercity bus network — despite not owning buses. Our long-distance FlixTrains cooperates with the most-successful private train operators in Europe.Through these partnerships, the innovation and start-up spirit of the FlixMobility brands meet with the long-standing experience of traditional industry.FlixMobility’s R&D department — FlixMobility TechHere at FlixMobility Tech we develop software with the brightest minds from around the world to engineer new experiences for our millions of customers across our apps and websites.Flix on:Instagram:www.instagram.com/flixbusYoutube:www.youtube.com/... /UCualyNYPoSJB32tcPlOe36wLinkedin:www.linkedin.com/company/flixbus