Floor Supervisor

About the Position

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

• We’re more than a company-we’re a community of over 13,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products-we build opportunities, invest in our people, and foster growth at every level.

We are looking for a proactive and detail-oriented Floor Supervisor to oversee the smooth operation of our studio in São Paulo. In this role, you will be responsible for ensuring game integrity, supervising game presenters and shufflers, and maintaining high operational and appearance standards. You will also collaborate closely with multiple teams to uphold our company's quality and performance expectations.

Responsibilities

• Incident Resolution: Quickly identify and resolve any game or staff-related incidents to ensure uninterrupted operations.
• Team Collaboration: Foster effective communication and teamwork with the Floor Supervisors Team, OCR Team, Workforce team, and other departments.
• Operational Monitoring: Ensure the operational quality and safety of the studio, inspecting equipment and identifying any potential issues.
• Staff Supervision: Conduct regular checks to ensure that dealers and shufflers are present during their designated shifts and maintain accurate attendance records.
• Appearance Standards: Monitor and assess the appearance of staff members, ensuring adherence to the established dress code.
• Game Supervision: Oversee game presenters’ and shufflers’ activities, ensuring smooth game rotations and adherence to company standards.

Requirements

• Industry Experience: 1 year experience as a Croupier in the Live Casino industry is a plus.
• Multiple game knowledge is a plus.
• Written and verbal communications skills in Portuguese/English (other foreign language is a plus).

Skills

• Advanced PC skills (Office 365).
• Strong communication and interpersonal skills.
• Conflict management abilities.
• Very good time management skills.
• Language Skills: Advanced English and Portuguese (written and spoken).
• Flexibility: Availability to work shifts.

We Offer

• Competitive salary.
• An exceptional studio space in a modern office building in São Paulo.
• International work environment.
• Opportunities for advancement to higher positions in the online casino environment.
• Highly recommended by employees, with a strong preference to refer friends.
• Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips.

About the Company

Driven to deliver

ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide.

We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more.

And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.

Our Values

• Persistence: We never give up and are determined to be the best at what we do.
• Respect: We value and respect our clients, their players, and our team members; promoting professionalism, integrity, and fairness without compromise.
• Ownership: We take ownership of our work and consistently deliver in a reliable manner, always providing the highest level of quality.

Ready to Elevate Your Career? Join ARRISE Today!