Forecasting and Capacity Analyst - BetMGM

About the Position

We are seeking a Forecasting and Capacity Analyst - BetMGM to join our Advertising Department: Customer Services. This is a hybrid role where you will ensure capacity planning across appropriate channels and skills, plan all proper training classes, and balance overall operations.

Responsibilities

• Use combinations of historical information, available technology, industry knowledge, and experience to work with your team to build accurate long and short-term forecasts in a multi-location omni-channel environment.
• Ensure capacity planning is done across appropriate channels and skills, with all proper training classes planned, and overall operations balanced.
• Partner with the Scheduling team to ensure they are aware of any long-term/short-term changes that might improve arrival patterns that would require schedule adjustments to balance the operations.
• Collaborate and consult with peers, colleagues, and managers to resolve issues.
• Identify and recommend opportunities for process improvement and risk control development.

Requirements

• +1 year forecasting and capacity planning experience required in some capacity
• Present information, findings, and training to groups of different sizes, including senior management teams
• Knowledge of workforce management software packages including NICE (preferred) / Verint WFM
• Knowledge of BI tools such as SQL, Python, Snowflake, and Teradata

We Offer

At Entain, we offer a great starting package and plenty of support to inspire you. You can expect to receive benefits like:

• 26 days annual leave (including sick pay) and 22 public holidays
• Life assurance and Wellbeing support
• Private healthcare for you and dependants
• A stake in our success through our ShareSave scheme

About the Company

About Entain

There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet, and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer, or retail specialist, a career here is a complete game changer.

Equal Opportunities

We're committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and able to be themselves. We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Job Location

United Kingdom