Forward Deployed Data Scientist

About the Position

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. We're looking for a Forward Deployed Data Scientist to join our Research, Analytics & Data Science (RAD) team at Intercom.

Responsibilities

• Drive the adoption of Fin by helping customers automate and scale their support operations.
• Embed with strategic customers to understand their support workflows, data, and business challenges - to identify and implement opportunities where AI can deliver measurable impact.
• Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin.
• Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development.
• Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact.

Requirements

• Proven ability to apply data science in real-world business contexts to drive measurable outcomes.
• Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering.
• High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing.
• Excellent communication skills, both technical and non-technical.
• Rapid prototyping with systems thinking: you know when a customer needs a fast, bespoke answer, and when to build something others will keep using.
• Excellent SQL and production-aware Python, you write code other people can run, not just code that runs once and are experienced applying analytical and statistical methods to real business problems.
• Experience with AI/ML evaluation, LLM-driven applications, or conversational AI.

Nice to Have

• Experience in technical consulting, customer-facing analytics, or SaaS product data science.
• Experience reframing the problem, not just solving it, you've spotted when the question you were handed wasn't the right one, and changed what got worked on.
• Experience applying AI to scale the data science workflow.

We Offer

• Competitive salary and benefits.
• Opportunity to work with cutting-edge AI technologies.
• Hybrid working policy with flexibility to work from home.
• A radically open and accepting culture that fosters a safe and cohesive work environment.

About the Company

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. We're building the future of customer experience, where ambition meets action, and innovation isn't a buzzword, it's a way of life.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and creating a workplace that’s inclusive, and free from discrimination.