Forward Deployed Enablement Engineer - Customer Success

About the Position

Forward Deployed Enablement Engineer - Customer Success

New York, NY

Engineering /

Full-time /

On-site

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Responsibilities

As a Forward Deployed Enablement Engineer, you will:

• Respond to and triage incoming support requests from both internal and external teams.
• Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
• Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
• Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
• Partner with Business teams to understand and meet customer needs.
• Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
• Take ownership as the first responder when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it and pull in the necessary expertise to get the job done.

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Requirements

• Background in Data Science, Computer Science, Engineering or STEM
• OR equivalent relevant practical experience in a technical or engineering role

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Skills

• Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Java, C++, TypeScript/JavaScript, or similar.

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We Offer

• Competitive salary range: $110,000 - $147,000/year.
• Benefits include medical, dental, and vision insurance, commuter benefits, relocation assistance, paid time off, holidays, and more.
• Life at Palantir: We celebrate individuals’ strengths, skills, and interests, promoting health and well-being across all areas of Palantirians’ lives.

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About the Company

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability.

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