Forward Deployed Engineer, UAE

About the Position

We are looking for a Forward Deployed Engineer to join our team in Dubai, UAE. You'll be part of a local Enterprise Sales Pod, working closely with an Enterprise Account Executive (AE) to build and deploy scalable enterprise solutions on Telnyx's global network. This role is about creating real, production-ready solutions that work at scale, not just demoing products.

Responsibilities

• Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand.
• Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC.
• Run open-weight LLMs in customer environments and deploy LiteLLM as the model gateway.
• Instrument and govern LLM usage through the gateway for cost tracking, caching, logging, and observability.
• Wire production observability for everything you ship, ensuring metrics, logs, traces, dashboards, and alerting are in place.
• Design model routing strategies for real-time voice workloads, balancing latency, cost, and quality.
• Make the build-vs-buy case between self-hosted open-weight models and hosted frontier APIs.
• Adapt models to customer domains, including prompt and RAG pipelines and evaluation harnesses for Arabic and English language use cases.
• Lead POCs, pilots, and production launches from whiteboard to go-live.
• Own customer outcomes, staying engaged until the solution is live and stable.
• Collaborate directly with Product and Engineering to shape the roadmap based on field insights.
• Create clear technical documentation, runbooks, and maintainable solutions for handoff.
• Troubleshoot and resolve complex integration issues alongside customer teams.

Requirements

• CS degree or equivalent experience.
• 3+ years building and shipping production software.
• Proficiency in multiple languages: Python, Node.js/TypeScript, Go.
• Practical understanding of production issues with models: provider rate limits, timeout and retry behavior, streaming, token accounting, and failure modes.
• Comfortable deploying containerized services on Kubernetes.
• Experience with observability tools: Prometheus + Grafana, OpenTelemetry, Graylog, ELK, or equivalent.
• High-concurrency experience: Kafka, message queues, or event streams at real scale.
• Experience building APIs from scratch: OpenAPI spec, REST/GraphQL design, auth, rate limiting, versioning, idempotency.
• Event-driven thinking and cloud-native instincts.
• Exposure to SIP, WebRTC, or real-time voice/messaging systems.
• Self-sufficient by default: read the code and the docs, ask the customer, and make sound engineering judgment calls on your own.
• Customer-facing engineering experience: run discovery with a customer's engineers and present to their executives.
• Ability to translate "it's not working" into root cause.
• Comfortable working on customer sites and in high-stakes technical conversations.
• Excellent written and verbal communication in English and Arabic.

Nice to Have

• Experience with AI voice assistants, STT/TTS, or LLM-based conversational systems.
• Building eval sets for a specific domain.
• Hands-on production experience with an LLM gateway.
• Familiarity with the open-weight model landscape and the trade-offs between regional and multilingual models.
• Experience with an inference serving engine behind the gateway.
• SQL proficiency.
• ETL and data wrangling experience.
• CI/CD pipeline design and automation.
• Background in telecom, CPaaS, or high-growth SaaS.
• Experience with sovereign or on-prem cloud deployments and UAE/GCC regulatory frameworks.
• Security mindset.

We Offer

• Opportunity to work with an industry leader shaping the future of global connectivity.
• Be part of a financially stable and profitable company.
• Invest in pioneering technologies and foster an environment of continuous learning and growth.
• Hybrid role with travel across the UAE and broader GCC.

About the Company

Telnyx is an industry leader that's not just imagining the future of global connectivity-we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications. We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions.