Forward Deployed Engineer

About the Position

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. We're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place.

Responsibilities

As a Forward Deployed Engineer, you’ll work hands-on with strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. Your responsibilities will include:

• Drive adoption of Fin by helping customers unlock the power of our AI capabilities to automate and scale their support operations.
• Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin.
• Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.
• Collaborate closely with Sales, Success and Product teams to ensure seamless customer experiences, successful project delivery and actionable product feedback.
• Contribute to the evolution of Forward Deployed Engineering by codifying best practices and sharing insights from customer engagements to help the team scale and grow.

Requirements

• A strong engineering background and experience building software with real-world usage. Experience building a SaaS product is a plus, but not a requirement.
• Interest in AI and machine learning, and the ability to quickly build an understanding of novel problems, capabilities and architectures - including their trade-offs and limitations.
• Strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers.
• Deep knowledge of at least one high-level programming language, such as JavaScript, Python or Ruby.
• The ability to prototype and ship software quickly while maintaining a high bar for quality and a clear focus on business goals and outcomes.
• Proficiency using and writing REST APIs to integrate systems effectively.
• Strong communication skills. You can comfortably discuss the same topics with engineers and non-technical audiences, adapting the depth and detail as needed.
• Willingness to travel and work on-site with customers to build strong relationships and deeply understand their needs.

We Offer

• Competitive base salary range: $160,000 - $200,000 depending on location.
• Opportunity to work in a hybrid working environment.
• Comprehensive benefits and resources to support your health, wellbeing, family, and financial future.
• Eligibility for corporate bonus program, sales incentive, and stock in the form of Restricted Stock Units (RSUs).

About the Company

At Salesforce, we believe in equality for all and maintain a policy of non-discrimination with all employees and applicants for employment. We are committed to creating a workplace that’s inclusive and free from discrimination. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Learn more about working at Salesforce at fin.ai/careers.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Apply for this job today to shape the future - and redefine what’s possible - for yourself, for AI, and the world.