Job Description, Responsibilities & Requirements
About the Position
Founding Chief of Staff/ Head of BizOps
Location: Mountain View, CA, US
Salary: $150K - $200K
Job type: Full-time
About the Role
As the Founding Chief of Staff / Head of BizOps at Socratix AI, you'll work directly with the founders on the highest-priority initiatives across customers, operations, and go-to-market. This is not a support role - you'll operate as an extension of the founding team and own the execution that turns conversations into closed, delivered deals.
You'll gain firsthand exposure to what it takes to build and scale a venture-backed AI startup, from closing enterprise customers to standing up the systems that let the company scale.
If you're excited about ownership, ambiguity, and high-impact work, you'll thrive here.
Responsibilities
- Run deal operations end-to-end - proposals, pricing, order forms, pilot agreements, and contract turnaround.
- Sit in on customer calls and synthesize them into crisp recaps, next steps, and briefs the team can act on.
- Support enterprise pilots and deployments, ensuring customers see impact quickly.
- Project manage the operational backbone of every deal - due diligence, security questionnaires, and vendor onboarding - so nothing stalls between a "yes" and a signed, deployed customer.
- Help build a repeatable sales motion - instrument the CRM, track conversion, and turn bespoke, founder-led deals into a documented playbook.
- Identify bottlenecks and proactively solve them - no task is too small or too strategic.
This role evolves with company needs - you’ll work on whatever moves the needle most that week.
Requirements
Must-haves:
- 2+ years in a high-ownership operating role (Chief of Staff, BizOps, GTM/Ops, or consulting).
- Exceptional structured thinking and written communication.
- Strong analytical skills (comfortable deriving insights from data).
- High agency - you don't wait to be told what to do.
- Comfort with ambiguity and fast-moving environments.
- Strong business and product sense.
Nice-to-haves (but not required):
- Prior experience working at an early-stage startup.
- Experience in a regulated industry (fintech, banking, compliance, or healthcare).
- Technical fluency (you can understand APIs, AI workflows, or build a quick prototype).
- Interest in growing into a COO, Head of Customer Success, or senior operating role.
We Offer
- Direct partnership with founders who've built and scaled AI systems at DoorDash, Cruise, and LinkedIn.
- End-to-end ownership of high-impact company initiatives.
- Deep exposure to enterprise sales cycles and customer strategy.
- Insight into roadmap decisions and strategic trade-offs.
- A front-row seat to building AI agents used in production.
- A clear path into senior leadership.
About Socratix AI
Socratix AI builds AI coworkers for fraud and risk teams-agents that investigate alerts in real time and replace manual workflows with fast, explainable decisions. Our agents integrate seamlessly into existing workflows and reason across signals like human analysts, helping teams cut fraud losses, reduce false positives, and scale operations without increasing headcount.
Since launch, we’ve seen strong market traction, closing multiple six-figure contracts. Now, we’re growing quickly to keep pace with demand and are excited to expand our founding team in the San Francisco Bay Area. If you’re passionate about building at the frontier of AI and financial security, we’d love to have you on the journey.
Our Culture: F.O.R.C.E.
We believe the right culture builds unstoppable teams. At Socratix, our values spell F.O.R.C.E. - the driving force behind everything we do:
- First Principles – We start from truth, not tradition, and solve problems in original ways.
- Ownership – What you work on is yours to elevate; we take accountability and act with confidence.
- Relentlessness – We finish what we start, turning obstacles into breakthroughs.
- Customer First – Every decision is measured by one standard: does this make our customers’ lives easier?
- Empathy – We respect differing perspectives, design for human needs, and build trust that lasts.