Job Description, Responsibilities & Requirements
About the Position
Mercier Consultancy Group is hiring a remote French Customer Service Agent in Greece. Join a leading digital solutions provider for a rewarding career abroad. 💸 Salary: competitive monthly salary with bonuses 📍Location: Greece
Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company-delivering top-tier support, solving customer queries, and making a real impact with every interaction.
If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease.
Responsibilities
- Handle customer inquiries for French speaking customers via calls, chats, and/or phone calls.
- Resolve complaints professionally to maintain high customer satisfaction.
- Accurately document all customer interactions in the CRM system.
- Collaborate with internal teams to improve product support and customer service processes.
Requirements
- Native-level fluency in French (both written and spoken) is essential.
- A minimum English proficiency of B2 is required.
- Strong communication and problem-solving skills.
- Comfortable using computers and willing to learn new software tools.
- Ability to work in a team-oriented environment.
- Willingness to relocate and live in Greece.
We Offer
- Competitive Monthly Salary.
- 2 Extra Salaries per year, in the form of a 13th and 14th Salary.
- Monthly Performance Bonus, rewarding you for your dedication.
- Fully Paid Relocation: Flight, Transfer & Hotel Included.
- Continuous support during and before your relocation to Greece.
- Stable career development opportunities within a multinational conglomerate.
- Fully Paid Training.
- Health Insurance.
- And Much More.
About the Company
At Mercier Consultancy Group, we pride ourselves on providing exceptional digital solutions and fostering a vibrant, multicultural work environment. Join our team and be part of a dynamic, innovative company that values your skills and ambitions.