Front Office Agent (m/w/x)
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Job description
About the Position
Front Office Agent (m/w/x)
Steigenberger Hotel Köln in Köln is seeking a dedicated Front Office Agent to join our team. With a rich history of over 90 years, Steigenberger Hotels & Resorts is the oldest brand of Deutsche Hospitality, known for its highest quality and first-class service. Our teams in 60 hotels across Europe, Asia, and Africa are the backbone of this legacy.
We are looking for motivated and talented individuals to join us on our mission to be the best hosts. Our motto, "Make it your journey," reflects our commitment to your personal and professional growth.
We want you to feel at home, enjoy your work, and have opportunities for development. Join us at Steigenberger and embark on an exciting journey!
Responsibilities
- Ensure a smooth and efficient workflow at all times, adhering to service and quality standards
- Check-in guests, assign rooms according to reservations, and optimize sales of unreserved rooms
- Check-out guests and prepare accurate invoices
- Manage guest complaints
- Facilitate excellent and effective communication with Housekeeping and all other hotel departments
Requirements
- Completed hotel management training and experience working at a hotel reception
- Strong organizational and coordination skills
- A genuine passion for hospitality
- Familiarity with Hotelsoftware Opera Cloud is a plus, or eagerness to learn it
- Team player with excellent communication skills, friendliness, and a neat appearance
- Fluent in English
We Offer
- Christmas and vacation bonuses
- Pension benefits
- Anniversary payments
- Attractive staff rates and family & friends rates at HWI hotels
- Extensive training opportunities, including our eLearning platform
- Cross-training opportunities
- Meals in our staff lounge
- Corporate benefits
- Travel expense reimbursement
- Paid "Social Day" for employees
- Regular team events
- Electronic time tracking
- Free uniform / laundry service
- Free and anonymous counseling service through Telus Health
Contact
We welcome applications from all qualified candidates regardless of their skin color, religion, gender, gender identity, sexual orientation, national origin, age, or disability.
#makeityourjourney
Get to know us better on our booking page.
Your contact for this position: Bianka Tsiotsios
© Deutsche Hospitality. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Our umbrella brand Deutsche Hospitality offers perfect conditions for global expansion. It combines the individual strengths of eight unique hotel brands under one roof:— Steigenberger Icons— Steigenberger Porsche Design Hotels— Steigenberger Hotels & Resorts— House of Beats— Jaz in the City— MAXX by Deutsche Hospitality— IntercityHotel— Zleep HotelsToday, in general, we’re already represented by over 160 hotels on three continents, around 40 of which are currently in the planning or construction phase.Our vision is as clear as it is ambitious: we strive to become one of the leading hoteliers in Europe — and to be the best local hotelier in the world. Our long tradition is a solid base for growing internationally. Uniting eight unique hotel brands under one strong umbrella brand enables us to exceed the requirements of a future-proof hotel company.From bookings via live chat through our web-based voice assistant to our digital check-in: we implement digital technologies to make the stay of our guests even smoother and more enjoyable.Join us in Ukraine!
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