Fullstack Software Engineer (x/f/m) - Care Expert Copilot

About the Position

Fullstack Software Engineer (x/f/m) - Care Expert Copilot

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About the Company

Health can’t wait. Not for symptoms to get worse. Not for a six-month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

We are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

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Responsibilities

• Join the team in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members.
• Work on developing a team of AI agents that brings immediate and personalized answers to about 50% of member's questions.
• Build the cockpit for the handoff to care experts and the tooling for the humans who take over.
• Ensure the care expert can steer, correct, and supercharge the AI by routing requests, surfacing the right context at the right moment, and drafting replies.

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Requirements

• Technical Requirements:
  • 5+ years building scalable software systems
  • Full-stack experience (backend and frontend)
• What we value:
  • You love turning complex problems into elegant solutions
  • You care about the "why" behind what you build, not just the "how"
  • Humble and still willing to grow (no matter your seniority)
• Mission Alignment:
  • Healthcare technology excites you
  • You understand that insurance isn't just about money - it's about access to care

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We Offer

• Competitive salary
• Remote work flexibility, but we value in-person collaboration
• A stimulating environment and perks ensuring you are happy, efficient, and spend high-quality time with co-workers
• A strong culture with innovative working methods and guiding cultural values

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Locations

• Paris, France
• Brussels, Belgium
• Madrid, Spain
• Toronto, Canada

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Important Note

We hire people, not roles. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog, and Glassdoor pages for more info.

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You want to know more about Alan?

• 🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient, and spend only high-quality time with co-workers.
• 🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work.

🔄 A quick note about the process

Note: While you're applying for a specific area, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here.