Functional Application Support Analyst (L2)

About the Position

Functional Application Support Analyst (L2)

Devire is seeking a Functional Application Support Analyst (L2) to join our team in Warsaw, Poland. This role involves managing incidents, analyzing issues, and collaborating with international teams.

Responsibilities

• Acting as the primary escalation point (2nd line support) for complex functional issues related to a banking application.
• Managing incidents end-to-end, from initial reporting through investigation, resolution, and communication back to business users.
• Analyzing production incidents, particularly transactional flows and calculation discrepancies, to identify root causes.
• Cooperating with clients and application users (back-office teams across the EMEA region) to investigate and resolve incidents.
• Using application logs and basic SQL/database queries for troubleshooting and issue analysis.
• Collaborating closely with technical support teams to ensure timely incident resolution.
• Identifying recurring functional issues and proposing long-term process or system improvements.
• Creating and maintaining operational documentation and contributing to the knowledge base and best practices repository.

Requirements

• Minimum 3 years of experience as a Key User, Super User, or Functional Support specialist for a banking or financial application.
• Good understanding of back-office processes within the financial sector, including payments, settlements, and reconciliations.
• Strong analytical and problem-solving skills, with the ability to investigate complex issues, identify process failures, and determine root causes of functional problems.
• Familiarity with ITIL practices and support methodologies, particularly: Availability Management, Service Continuity Management, Problem Management, Change Management.
• Ability to communicate effectively with both non-technical business stakeholders and technical IT teams.
• Fluent English, both spoken and written - French would be considered an advantage.

We Offer

• Salary based on B2B contract (via Devire).
• Benefits package (medical healthcare, sports membership, etc.).
• Possibility to cooperate with an international company with a stable market position.
• Hybrid work.
• Long-term cooperation.
• An active role in an international structure and the opportunity for growth.

About the Company

Devire is a recruitment firm whose goal is to connect great people with great employers. Whether you are looking for a new permanent job or a project in the form of B2B cooperation, you can rely on our support at every step. We work with employers from all over Poland and carry out recruitment in all key technology areas.

Contact

For more information or to apply, please visit our Job offers page or contact us directly.