Functional Business Consultant (with Infor WMS experience)

About the Position

We are looking for an experienced Functional Business Consultant (with Infor WMS experience) to support us with WMS Integration and Implementation projects, Audits, and Consulting projects.

Innovecs is a global digital transformation tech company with a presence in the US, the UK, the EU, Israel, Australia, and Ukraine. Specializing in software solutions, the Innovecs team has experience in Supply Chain, Healthtech, Software & Hightech, and Gaming. For the fifth year in a row, Innovecs is included in the Inc. 5000 and recognized in IAOP’s ranking of the best global outsourcing service providers. Innovecs is featured in the Global Top 100 Inspiring Workplaces Ranking and won gold at the Employer Brand Management Awards.

Responsibilities

• Serve as a primary functional support contact for Infor WMS customers
• Support onboarding and implementation of new customers onto the WMS platform
• Conduct customer discovery sessions to understand operational requirements and warehouse processes
• Configure WMS settings and perform minor system adjustments based on approved business requirements
• Troubleshoot functional issues, investigate root causes, and coordinate resolution with technical teams when required
• Perform gap analysis between customer requirements and existing WMS functionality
• Create and maintain configuration documentation, process flows, user guides, and support materials
• Assist with testing activities, including system validation, regression testing, and user acceptance testing (UAT)
• Deliver end-user and operational training for warehouse personnel and customer teams
• Support customer go-live activities and provide post-implementation hypercare support
• Monitor support tickets, prioritize customer issues, and ensure timely resolution
• Work closely with operations, implementation, and development teams to improve system performance and customer experience
• Recommend process improvements and optimization opportunities within warehouse operations and WMS configuration
• Maintain a strong understanding of Infor WMS best practices and emerging Supply Chain technology trends
• Act as a subject matter expert for Infor WMS configuration and warehouse operational workflows

Requirements

• 4+ years of experience in functional and business analysis; preferably supporting and/or configuring Warehouse Management Systems (WMS)
• Hands-on experience with Infor WMS (must)
• Experience in Supply Chain, Warehousing, Logistics, or 3PL operations (must)
• Understanding of warehouse processes including receiving, putaway, replenishment, picking, packing, shipping, and inventory management
• Experience onboarding customers and supporting production environments
• Experience performing WMS system configuration and minor functional enhancements
• Strong troubleshooting and root-cause analysis skills
• Ability to gather business requirements and translate them into system configuration changes
• Experience creating and maintaining functional documentation and training materials
• Ability to communicate effectively with warehouse operators, customer stakeholders, and technical teams
• Working knowledge of SQL is a plus
• Experience with Transportation Management Systems (TMS) is a strong plus
• Understanding of 3PL operational processes and customer implementations is a strong plus
• Strong analytical skills, attention to detail, and customer-oriented mindset
• Ability to work independently in a fast-paced support environment
• Advanced or native English

We Offer

• Flexible hours and remote-first mode
• Competitive compensation
• Complete Hardware/Software setup – anything you need for work
• Open-door culture, transparent communication, and top management at a handshake distance
• Health insurance, vacation, sick leaves, holidays, paid maternity/paternity leave
• Access to our learning & development center: workshops, webinars, training platform, and edutainment events
• Virtual team buildings and social activities

About the Company

Innovecs fosters a culture of innovation and teamwork, offering a supportive atmosphere and endless possibilities for professional development. The inspiring people here empower you to grow, learn new things, and uncover a potential in yourself you didn’t know was there.

Why us?

• Personalized benefits based on your preferences
• Diversity of domains & businesses
• Flexible working mode in hybrid teams
• Opportunity to work from home, office, or whenever you want to
• Company events and team activities
• Mentorship Program and Individual Development Plan
• English classes to take your speech and writing to a new level
• Global certification preparation program (AWS, ISTQB, Unity, Scrum, etc.), and comprehensive online courses on Udemy, Educative, Pluralsight, edX

Innovecs is an equal opportunity employer. All hiring decisions are based on professional qualifications, skills, and experience. We are committed to a transparent, merit-based recruitment process that prevents discrimination and ensures equal opportunities for all candidates. Reasonable accommodations are available upon request throughout the recruitment process to support accessibility and inclusion.

If you feel like you’re the perfect match for this role, drop us your CV!

There are no limitations, no barriers when the right people are on your way - apply for the vacancy and succeed with us!