GA & OTC Team Manager

About the Position

We are seeking a GA & OTC Team Manager to lead accounting operations in Krakow, Poland, ensuring compliance and driving continuous improvement.

Responsibilities

• Lead, coach, and develop a team of accounting professionals responsible for GA and OTC processes.
• Set clear objectives, priorities, and performance expectations for team members.
• Support employee development, succession planning, and talent management activities.
• Foster a culture of accountability, collaboration, knowledge sharing, and continuous improvement.
• Manage workload allocation, capacity planning, and operational priorities.
• Ensure timely and accurate delivery of accounting services in line with agreed SLAs and KPIs.
• Oversee month-end, quarter-end, and year-end activities within the assigned scope.
• Monitor operational performance and proactively identify process risks, control gaps, and service issues.
• Ensure compliance with accounting policies, internal controls, audit requirements, and operational procedures.
• Act as an escalation point for complex accounting, operational, and stakeholder-related matters.
• Build and maintain effective relationships with Finance teams, business units, auditors, and external partners.
• Provide regular updates on team performance, operational risks, key issues, and improvement activities.
• Drive process standardization, simplification, automation, and continuous improvement across GA and OTC.
• Participate in Finance transformation initiatives, system enhancements, and ERP implementation projects.
• Use operational data and performance insights to identify opportunities to improve efficiency, quality, and customer experience.
• Support internal and external audits and ensure that required documentation and evidence are provided.
• Maintain current and accurate process documentation, procedures, and controls.
• Support a smooth transition of new activities into the team, including knowledge transfer, resource planning, and operational readiness.

Requirements

• Experience managing both GA and OTC processes.
• Significant experience in Finance Operations, Shared Services, or GBS environments.
• Strong practical knowledge of General Accounting, General Ledger, Order-to-Cash processes.
• 3+ years of previous experience leading people and managing an operational Finance team.
• Strong understanding of accounting principles, month-end processes, financial controls, and compliance requirements.
• Experience managing operational delivery against SLAs, KPIs, and quality standards.
• Proven ability to manage complex stakeholder relationships in an international environment.
• Experience handling escalations and resolving complex operational or process-related issues.
• Demonstrated ability to drive process improvement, standardization, and change initiatives.
• Strong analytical and problem-solving skills.
• Excellent communication, influencing, and people management skills.
• Experience working with ERP systems such as SAP, Oracle, Microsoft Dynamics 365, or similar.
• Ability to prioritize effectively, allocate resources, and manage competing operational demands.
• Experience working in an international and cross-functional environment.
• Fluent English, minimum B2/C1 level.
• Professional accounting qualification, such as ACCA, CIMA, ACA, or equivalent, would be a plus.
• Knowledge of French would be an advantage.

We Offer

• Private medical healthcare at LUXMED (including dental care) for you and your family.
• Child insurance.
• Medicover sports card (Fit&More package).
• Language courses, accounting courses, access to LinkedIn Learning, and the possibility of co-financing studies and certification.
• Life insurance at Generali financed by the employer.
• Opportunity to earn an annual bonus that aligns with the work level of the role.
• Parking spaces and LOTOS card.
• Co-financing of monthly tickets.
• Co-financing of monthly tickets for the public transport in Krakow (50% discount).

About the Company

We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: Castorama, B&Q, Screwfix, Brico Dépôt, and Koçtaş - to life. We want to become the leading home improvement company and grow the largest community of home improvers in the world. We value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles, even if you do not feel you meet 100% of the requirements.

Application Process

1. Application: Send in your application via our Kingfisher Careers website.
2. Review: A member of the Talent Acquisition team will review your application and let you know if you have progressed to the next stage of the process.
3. Interview 1: You’ll then have a telephone interview/one-to-one conversation with a recruiter.
4. Interview 2: As you progress, you’ll be invited to attend a face-to-face or virtual interview.
5. Feedback: Your recruiter will be in contact with feedback and, if successful, the details of your job offer!