Gaming Technical Assistant (Help Desk)

About the Position

We are looking for a Gaming Technical Assistant (Help Desk) to join our team in Vilnius. This role involves providing professional support to players on game-related issues through written communication in English.

Responsibilities

• Provide professional support to players on game-related issues through written communication in English;
• Analyze, categorize, and escalate complex player issues to the relevant game development teams;
• Collaborate with team members to find effective solutions to player concerns;
• Maintain a high level of player satisfaction by delivering prompt, accurate, and friendly support;
• Stay up-to-date with game updates, features, and technical changes to offer informed assistance.

Requirements

• Fluency in written English– clear, professional communication skills are essential;
• Passion for gaming – an interest in the gaming industry and familiarity with popular games;
• Technical aptitude – ability to troubleshoot and understand basic technical problems related to software and gaming platforms;
• Problem-solving skills – analytical thinking with the ability to identify, diagnose, and solve issues efficiently;
• Ability to work well in a team-oriented environment, contributing to group problem-solving and process improvement.

Nice to Have

• Previous experience in customer or technical support, ideally in the gaming or tech industry;
• Strong organizational skills, with the ability to manage multiple player requests and prioritize effectively;
• Empathy and patience when dealing with a wide range of player personalities and issues;
• Ability to quickly adapt to new tools, technologies, and systems used for game support;
• Familiarity with support ticketing systems and helpdesk software (e.g., Zendesk, Jira, etc.).

Salary

From 1440 EUR/month (gross)

About the Company

At Nordcurrent, we create world-class games that are loved by millions. We are committed to continuous self-development and sharing our knowledge through Level Up Talks and book libraries. We maintain a stress-free environment to support creativity and quality work. We offer a work-life balance with various wellness perks, including health insurance, discounts on sports activities, and medical check-ups. We are proud to be a socially responsible company, donating part of our income to those in need. We offer free drinks and fresh fruits every day, weekly Friday breakfasts, monthly Friday evening get-togethers, and many more fun activities together. We also provide opportunities to relax by playing football, pool, table tennis, and enjoying video games on all sorts of consoles and platforms.

Apply for this Job

To apply, please provide your full name, mobile number, email, and at least your CV or LinkedIn profile link. You can also include a cover letter or portfolio links if you wish.

Contact Email: [email protected]