Gaming Technical Assistant (Help Desk)

About the Position

Gaming Technical Assistant (Help Desk)

Location: Vilnius

Salary: From 1440 EUR/month (gross)

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Responsibilities

• Provide professional support to players on game-related issues through written communication in English;
• Analyze, categorize, and escalate complex player issues to the relevant game development teams;
• Collaborate with team members to find effective solutions to player concerns;
• Maintain a high level of player satisfaction by delivering prompt, accurate, and friendly support;
• Stay up-to-date with game updates, features, and technical changes to offer informed assistance.

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Requirements

• Fluency in written English – clear, professional communication skills are essential;
• Passion for gaming – an interest in the gaming industry and familiarity with popular games;
• Technical aptitude – ability to troubleshoot and understand basic technical problems related to software and gaming platforms;
• Problem-solving skills – analytical thinking with the ability to identify, diagnose, and solve issues efficiently;
• Ability to work well in a team-oriented environment, contributing to group problem-solving and process improvement.

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Nice to Have

• Previous experience in customer or technical support, ideally in the gaming or tech industry;
• Strong organizational skills, with the ability to manage multiple player requests and prioritize effectively;
• Empathy and patience when dealing with a wide range of player personalities and issues;
• Ability to quickly adapt to new tools, technologies, and systems used for game support;
• Familiarity with support ticketing systems and helpdesk software (e.g., Zendesk, Jira, etc.).

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We Offer

• Competitive salary starting from 1440 EUR/month (gross);
• Opportunity to work in a dynamic and innovative gaming company;
• A supportive and collaborative team environment;
• Continuous learning and development opportunities;
• Various wellness and recreational perks.

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About the Company

At Nordcurrent, we create world-class games that are loved by millions. We are committed to continuous self-development and knowledge sharing. Our environment is stress-free, supporting creativity and quality work. We prioritize work-life balance and offer various wellness perks, including health insurance, free drinks, fresh fruits, and fun activities. We are proud to be a socially responsible company, donating part of our income to those in need.

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Apply for this job

For more information or to apply, please contact us at [email protected].