GCS Managed Account Specialist

About the Position

We are looking for a GCS Managed Account Specialist to join our team in Limerick, Ireland. As part of viagogo, the world’s leading marketplace for buying and selling tickets to live events, you will deliver exceptional support to StubHub’s high-value top broker sellers. Your role will involve utilizing superior communication skills and industry knowledge to resolve complex account and order issues.

Responsibilities

• Broker Relationship Management: Serve as the primary point of contact for high-value brokers via email, demonstrating ownership and a deep commitment to resolving their inquiries and complaints. Foster strong, trust-based relationships by maintaining professionalism, empathy, and diplomacy in all communications.
• Expertise and Communication: Leverage deep industry knowledge and expertise in broker tools, company products, services, and policies to provide accurate and timely guidance. Communicate clearly and effectively with brokers, team members, and management.
• Problem Solving and Continuous Improvement: Apply analytical skills to investigate the root causes of broker inquiries, collaborating with leadership and relevant departments to implement process improvements.
• Complex Issue Resolution: Handle complex account and order troubleshooting, particularly those involving Inventory Manager issues, ensuring brokers receive prompt and accurate solutions.
• Policy Compliance and Decision Making: Make informed, policy-driven decisions regarding broker issues, ensuring all actions are thoroughly documented.
• Resilience and Adaptability: Maintain composure and professionalism under pressure, demonstrating flexibility in adapting to changing priorities and business needs.
• Attention to Detail and Proactive Ownership: Exhibit meticulous attention to detail in handling broker inquiries, ensuring accuracy and reinforcing trust. Take initiative in managing responsibilities and ensuring tasks are completed on time.

Requirements

• Advanced problem-solving abilities and confidence in navigating complex issues with strategic insight.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Demonstrated experience in providing exceptional support through ownership and timely follow-through.
• Internal knowledge of our Buyer and Seller Support policies, processes, and procedures.
• Excellent verbal and written communication skills, with the ability to effectively communicate across multiple organizational levels.
• Proficiency in Microsoft Office and CRM software.

We Offer

• Competitive starting salary
• Health package
• Continuous training & support
• Career progression
• Employee Engagement initiatives
• Casual dress code
• Free parking

About the Company

At viagogo, we pride ourselves on our multicultural and vibrant culture, innovative offices, and the newest technologies used. Join our team and be part of this exciting environment where you can showcase your talents.

Position Type and Expected Hours of Work

• This is a full-time position working day shifts on weekdays. Occasional weekend or evening shifts may be necessary to accommodate peak operational demands. This role will require working in-office 3 days per week to ensure cross-functional collaboration.
• Shift pattern: 9am-6pm, Monday to Friday

Location: Limerick, Ireland

Salary: €30,000 - €30,000 EUR per year