Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Gerente de Operações
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company-we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products-we build opportunities, invest in our people, and foster growth at every level.
Role Description: The Studio Manager in São Paulo will oversee the daily operations of our Live Casino studio, ensuring seamless execution of gaming experiences while maintaining high-quality standards. This role requires strong leadership, operational expertise, and a strategic mindset to drive efficiency, team development, and continuous improvement. The Studio Manager will work closely with cross-functional teams to optimize performance and ensure compliance with local regulations.
Responsibilities
- Operational Leadership: Supervise, motivate, and coach studio personnel to ensure high performance and operational excellence.
- Staffing & Scheduling: Manage staffing levels to ensure optimal table coverage, organize rotations, and coordinate substitute employees as needed.
- Compliance & Procedures: Enforce game policies, procedures, and internal guidelines in alignment with company standards and Brazilian regulations.
- Process Improvement: Identify opportunities to enhance operations, ensuring smooth and efficient workflows within the studio.
- Performance & Reporting: Analyze financial statements and activity reports, adjusting strategies to meet business KPIs.
- People Management: Build and maintain a strong team culture, providing guidance and professional development opportunities.
- Stakeholder Collaboration: Work closely with senior management, HR, and other departments to drive operational success.
- Crisis & Risk Management: Implement risk mitigation strategies and ensure the studio operates in a safe and structured environment.
- Budget & Resource Management: Monitor expenses and optimize resource allocation for cost-effective operations.
- Vendor & Facility Management: Oversee relationships with key suppliers and ensure the facility is maintained to a high standard.
Requirements
- At least 2 years of experience in an Operations Management role.
- Previous experience managing teams of 200+ employees in a dynamic environment is a plus.
- Language: Professional working proficiency in English and Portuguese is a must.
- Basic financial acumen and budgeting experience.
- Proven ability to build and develop teams from scratch.
- Strong focus on quality assurance and leadership.
- Empathetic, flexible, and proactive personality with strong people management skills.
- Excellent negotiation and relationship-building skills across all levels.
- Ability to work flexible shifts (day, mid-day, night, weekends, holidays) when required.
- PC literate with strong technical and analytical skills.
- Minimum High School diploma required
We Offer
- Competitive salary
- Permanent employment
- Opportunity to work in a dynamic and growing company
- Professional development and growth opportunities
About the Company
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. We’re more than a company-we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond. We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere. We don’t just build products-we build opportunities, invest in our people, and foster growth at every level.
Ready to Elevate Your Career? Join ARRISE Today!