Gerente de Operações

About the Position

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

• We’re more than a company-we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products-we build opportunities, invest in our people, and foster growth at every level.

Role Description: The Gerente de Operações in São Paulo will oversee the daily operations of our Live Casino studio, ensuring seamless execution of gaming experiences while maintaining high-quality standards. This role requires strong leadership, operational expertise, and a strategic mindset to drive efficiency, team development, and continuous improvement. The Gerente de Operações will work closely with cross-functional teams to optimize performance and ensure compliance with local regulations.

Responsibilities

• Operational Leadership: Supervise, motivate, and coach studio personnel to ensure high performance and operational excellence.
• Staffing & Scheduling: Manage staffing levels to ensure optimal table coverage, organize rotations, and coordinate substitute employees as needed.
• Compliance & Procedures: Enforce game policies, procedures, and internal guidelines in alignment with company standards and Brazilian regulations.
• Process Improvement: Identify opportunities to enhance operations, ensuring smooth and efficient workflows within the studio.
• Performance & Reporting: Analyze financial statements and activity reports, adjusting strategies to meet business KPIs.
• People Management: Build and maintain a strong team culture, providing guidance and professional development opportunities.
• Stakeholder Collaboration: Work closely with senior management, HR, and other departments to drive operational success.
• Crisis & Risk Management: Implement risk mitigation strategies and ensure the studio operates in a safe and structured environment.
• Budget & Resource Management: Monitor expenses and optimize resource allocation for cost-effective operations.
• Vendor & Facility Management: Oversee relationships with key suppliers and ensure the facility is maintained to a high standard.

Requirements

• At least 2 years of experience in an Operations Management role.
• Previous experience managing teams of 200+ employees in a dynamic environment is a plus.
• Language: Professional working proficiency in English and Portuguese is a must.
• Basic financial acumen and budgeting experience.
• Proven ability to build and develop teams from scratch.
• Strong focus on quality assurance and leadership.
• Empathetic, flexible, and proactive personality with strong people management skills.
• Excellent negotiation and relationship-building skills across all levels.
• Ability to work flexible shifts (day, mid-day, night, weekends, holidays) when required.
• PC literate with strong technical and analytical skills.
• Minimum High School diploma required

We Offer

• Private Health Insurance
• Free Meal Vouchers
• Learning Hub

About ARRISE

Driven to deliver, ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide.

We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more.

And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.

Our Values

• Persistence: We never give up and are determined to be the best at what we do.
• Respect: We value and respect our clients, their players, and our team members; promoting professionalism, integrity, and fairness without compromise.
• Ownership: We take ownership of our work and consistently deliver in a reliable manner, always providing the highest level of quality.

Ready to Elevate Your Career? Join ARRISE Today!