German Customer Support Agent (iGaming)

About the Position

We are seeking a German-speaking Customer Support Agent for our iGaming team, offering remote or hybrid work options in Europe. We build high-performing digital products and brands in the global iGaming industry. We aim to deliver outstanding player experiences - and that starts with exceptional customer support.

Responsibilities

• Provide professional and friendly support to customers via live chat and email
• Assist customers across multiple brands and gaming products
• Understand customer needs and offer effective solutions to their questions or concerns
• Handle approximately 70 customer cases per shift
• Work closely with internal teams to ensure issues are resolved efficiently
• Identify opportunities to improve customer experience and internal processes
• Maintain a high standard of communication and customer care at all times

Requirements

• Fluent German and English (written and spoken)
• Strong customer-first mindset and commitment to service quality
• Ability to identify issues, troubleshoot, and resolve problems efficiently
• Patience, empathy, professionalism, and critical thinking when handling customer concerns
• Ability to manage multiple conversations and tasks simultaneously
• Strong teamwork and communication skills
• Capability to handle customer disputes calmly and professionally

Nice to Have

• Experience in online casino or sportsbook environments
• Experience with customer support platforms such as Intercom, Zendesk, or LiveChat

We Offer

• Competitive salary with a monthly performance bonus (after probation)
• 4 weeks of structured onboarding and training
• Supportive team environment and international company culture
• Hybrid or fully remote work options (depending on location)
• Opportunities for career development and internal growth
• 28 calendar days of annual leave
• Startup environment with minimal bureaucracy and fast decision-making

About the Company

We are a dynamic group of companies established by a passionate group of blockchain and gaming enthusiasts. Our growing team consists of talented professionals working across the globe, with headquarters in Cyprus and a key office in Tallinn, with team members spread across the globe, working remotely. If you’re looking to make your mark in this exciting industry and work with a team of dedicated professionals, this is the place for you. Join us in shaping the future of crypto casinos!

Founded in 2019

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