German-Speaking Customer Experience Officer

About the Position

We are seeking a German-Speaking Customer Experience Officer to join our client, a reputable and well-established investment firm with headquarters in Limassol, Cyprus and representative offices in other EU countries. The successful candidate will be responsible for providing high-quality service to the company’s clients in Limassol or Athens. Fluency in both German and English is essential, along with a positive attitude and the ability to work shifts.

Reference #: GC004501

Responsibilities

• Deal with clients’ inquiries via live chat, email, and telephone
• Perform personal clientele analysis and take actions as required
• Handle client inquiries appropriately and ensure high-level service is provided
• Promote available products and services to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Cooperate effectively with other departments as required
• Contribute to team effort by achieving targeted results

Requirements

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent German speaker with excellent oral and written skills in English
• Ability to multitask and maintain a high level of organization
• Outstanding communication and interpersonal skills
• Excellent computer literacy
• Valid work permit required

We Offer

• Attractive remuneration package
• Private health insurance
• Corporate pension fund
• Food allowance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

About the Company

Our client is a reputable and well-established investment firm with headquarters in Limassol, Cyprus and representative offices in other EU countries. They are committed to providing high-quality services to their clients.

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