German speaking Customer Support Operator

About the Position

We are looking for a German-speaking Customer Support Operator to join our dynamic team in Almaty. In this role, you will be the face of our organization, providing top-notch support to our German-speaking clients and building constructive relationships that reflect our commitment to customer satisfaction. You will handle inquiries through various channels, resolve issues efficiently, and contribute to a collaborative atmosphere where your communication skills and empathy will play a key role.

Responsibilities

• Professionally, politely, and enthusiastically respond to customer inquiries via phone, email, and chat in German
• Resolve customer issues and provide quick, effective solutions while maintaining detailed documentation in our support system
• Identify complex issues and escalate them to the appropriate departments or management, clearly outlining the issue and context
• Follow up with customers to ensure their issues are fully resolved and they are satisfied
• Maintain friendliness and empathy while handling multiple customer inquiries simultaneously
• Meet target metrics for response time, problem resolution rate, and customer satisfaction ratings through consistent effort and attention to detail
• Contribute to a positive team atmosphere by sharing best practices with colleagues and providing constructive feedback
• Provide management with analytical information on typical customer issues and opportunities for product improvement

Requirements

• Fluent in German (written and spoken) with excellent communication skills
• Proven experience in customer support or service
• Excellent interpersonal skills, ability to remain calm and professional in stressful situations
• Strong problem-solving skills and attention to detail
• Knowledge of IT systems and customer relationship management (CRM) tools
• Ability to multitask and prioritize effectively in a dynamic work environment
• Demonstrated empathy, patience, and resilience in customer interactions
• Secondary education or equivalent

Nice to Have

• Experience with ticketing systems or support management platforms
• Knowledge of advanced customer service methods and industry standards
• Experience with performance metrics and customer satisfaction analysis
• Familiarity with onboarding processes and team collaboration tools

We Offer

• Competitive salary
• Opportunity to work in a leading European company
• Professional development and career growth opportunities
• Collaborative and inclusive work environment

About the Company

Engineered in Berlin. Driving the Future of Europe.

At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.

Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.

Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.

Come join us and impact the future of AUTODOC!

Additional Information

• Schedule: 9:00 - 21:30 (8 hours rotational shift)
• Work location: Office/remotely