Tech Stack
Job Description, Responsibilities & Requirements
About the Position
German Speaking Customer Support Specialist
Deligo is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar. We build advanced visual AI to recognize food and retail items instantly, providing a magical experience that saves time standing in checkout lines.
We are seeking a dedicated Customer Support Specialist to join Deligo's Operations experts. As a member of the team, you will provide expert assistance to our customers, ensuring seamless operation and satisfaction with our product.
Responsibilities
- Provide customer support via different interfaces like live chat, email, online meetings, and phone calls
- Travel to our clients' locations abroad to lead and deliver deployments onsite at our customers' facilities
- Diagnose and troubleshoot issues, escalate if required
- Assist customers with setup and configuration
- Document and track customer interactions and solutions
- Execute scheduled reporting activities
- Improve our AI success results through data analysis and enhancement
- Contribute to knowledge base articles and support documentation
Requirements
- 1-2 years of proven experience in a customer or sales support role is required
- Outstanding written and verbal English, plus German communication skills, are essential
- Strong problem-solving and analytical skills
- Excellent interpersonal skills and a customer-first mindset
- Ability to work independently and as part of a team
- Demonstrates technical savvy in addressing complex issues, with a particular interest in AI tools
- Genuine flexibility to travel (around 20-30% of the time to our clients, mainly across the EU, UK, and US) - comfortable with occasional onsite deployment work, sometimes involving early starts, late finishes, or overnight travel
- Willingness to work flexible hours, including shift coverage between 8:00–18:00, as well as participating in an on-call rotation a few times a month outside of core hours
Nice to Have
- Experience working in a fast-paced, startup, or scale-up environment
We Offer
- Opportunity to join at an early stage, making a visible impact in a fast-scaling startup
- Real influence on how our products and processes evolve, with freedom to innovate
- A collaborative, creative, and transparent culture where contributions are recognized
- A spacious, shiny, dog-friendly office in the heart of Budapest with great transport, tasty snacks, and vibrant team events
- High-tech equipment
- Flexible working hours and hybrid approach
- Competitive salary
About the Company
Deligo is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar. We build advanced visual AI to recognize food and retail items instantly, providing a magical experience that saves time standing in checkout lines.
If you’re ready to help build a truly seamless and magical checkout experience, we encourage you to connect and explore future opportunities with Deligo. We’re looking forward to receiving your application!