GIRC Analyst - Tier 1

About the Position

GIRC Analyst - Tier 1

Join Jolera as a GIRC Analyst - Tier 1 to monitor and resolve IT infrastructure issues, ensuring optimal performance and security.

About the Company

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

This is an in-office job.

Responsibilities

The GIRC Analyst ensures optimal performance, swift detection of issues, and prompt response to networking, systems, and security incidents of Jolera clients' IT Infrastructures. This individual is responsible for being the first line of defense: monitoring, troubleshooting, and responding to both networking, systems, and security incidents.

• Monitor security alerts from endpoint protection, firewalls, and SIEM tools.
• Analyze and triage security alerts and incidents to determine their root cause. Identify potential threats like failed login attempts, malware detections, or policy violations.
• Monitor network devices (firewalls, switches, access points) for health and connectivity.
• Respond to alerts related to link failures, high latency, and unusual outbound traffic.
• Monitor server uptime, performance, and infrastructure related alerts.
• Check status of scheduled tasks, backup jobs, and patch deployments.
• Follow up and escalate issues related to networking, systems, and cybersecurity issues within internal SLAs.
• Collaborate with team members to improve internal processes and documentation.
• Deliver high standard customer service, ensuring internal and external stakeholders are kept informed.

Requirements

Who You Are

Education & Certifications:

• Technical training (Level 5, CET/CTESP equivalent)
• Relevant certifications in Networking, Windows Server, Backup, Cloud, and Cybersecurity.

Experience:

• Equivalent experience in similar roles

Technical Skills:

• Networking
• Windows Server
• Public Cloud solutions
• Enterprise Backup Solutions
• Endpoint Detection and Response (EDR) Solutions
• Extended Detection and Response (XDR) Solutions

Soft Skills:

• Problem-solving
• Communication
• Team collaboration
• Time management

Tools/Software:

• PSA systems (ConnectWise or ServiceNow)
• Firewall Management (Meraki, FortiManager, Barracuda Firewall Admin)
• Backup Management (Veeam, Datto, Barracuda Cloud Control)
• RMM (N-Central)
• EDR and XDR tools (SentinelOne, Crowdstrike, ELK, Microsoft Sentinel)

We Offer

• Competitive compensation package
• Competitive benefits package
• Company events, recognitions, and celebrations
• Career development and growth opportunities. This role may progress to GIRC Lead and Senior GIRC Analyst. Lateral moves possible to GIRC POD Analyst.

At Jolera, we are committed to creating a diverse, equal and inclusive workplace. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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