About the Position

Global Head of Customer Success (Sales Team)

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users-from scaling startups to Fortune 500 companies.

Location: United States - Utah

About the Opportunity

The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.

Joining the Sales team also means:

Fast forward and continuous career growth: the highest rate of promotions within the organization
A team spread across 40+ locations around the globe
Offline and online bootcamps as part of our onboarding process
President’s club-an opportunity to celebrate exceptional results and reward top performers in high-class vacation destinations
Quota attainment has been recognized as higher than market average, according to RepVue
Uncapped commissions

Responsibilities

We are hiring an exceptional Global Customer Success Leader to build and scale a high-performing, commercially accountable organization serving Semrush’s largest and most strategic enterprise customers.

Reporting to the Chief Sales Officer of Semrush and partnering with Regional Vice Presidents of Sales, this leader will own the global CS strategy, operating model, leadership development and performance, with accountability for adoption, value realization, retention, renewals, and expansion.

Key Priorities

Build one global Enterprise CS operating model
- Define how Enterprise CS should operate globally across regions, account tiers, product lines, and customer complexity.
- Install consistent operating rhythms across onboarding, adoption, customer health, renewal readiness, executive engagement, and risk management.
- Create clarity on what good looks like: what CSMs own, what Sales owns, what Renewals owns, when SE or Professional Services gets involved, and how we engage executives at the right moments.
Shorten time-to-value
- Own the customer journey from closed-won through first measurable value.
- Every enterprise customer should have a clear success plan tied to what they bought, why they bought it, who needs to adopt it, and what outcome they expect.
- Build onboarding standards by product and customer complexity. Set expectations early, remove friction quickly, and ensure customers realize value with speed and confidence.
Drive deeper product adoption
- Raise the bar for how Enterprise CSMs understand and drive adoption across the broader Semrush portfolio.
- This team needs to be product-deep enough to understand workflows, use cases, adoption blockers, stakeholder gaps, and where customers are not getting the value they should.
- The goal is not activity. The goal is adoption connected to customer outcomes.
Improve retention and renewal readiness
- Build a disciplined Enterprise renewal readiness motion in partnership with Sales and Renewals.
- Improve visibility into customer health, adoption quality, risk, executive alignment, and value realization well before renewal.
- Create clear risk categories, save plans, escalation paths, and executive engagement standards. No surprises. No late risk discovery. No renewal conversations without a clear view of value.
Elevate executive customer engagement
- Move QBRs and EBRs from usage reviews into strategic business conversations.
- Enterprise customers should understand how Semrush helps them answer bigger questions: what is working, what is not, where to invest, where competitors are winning, how customer journeys are changing, and how visibility connects to action.
- This leader will raise the quality of executive engagement across the Enterprise CS team.
Build strong cross-functional operating discipline
- This role sits at the center of Customer Success, Enterprise Sales, Renewals, Product, Solutions Engineering, Support, Professional Services, Enablement, RevOps, and Adobe field teams.
- The right leader will create clean handoffs, clear ownership, and strong operating discipline across the post-sale customer journey.
- They will also make sure customer feedback becomes actionable input for Product, GTM, Enablement, and leadership.

Requirements

Required Experience

Proven leadership of Enterprise Customer Success teams in a SEO, AI visibility, brand visibility, content, competitive intelligence, data solutions, analytics, or broader marketing technology.
Experience owning time-to-value, adoption, customer health, retention, and renewal readiness.
Strong enterprise customer fluency: executive engagement, complex stakeholders, multi-product adoption, global accounts, and strategic business reviews.
Deep product orientation, with comfort going below the surface into workflows, use cases, adoption barriers, and value realization.
Strong commercial judgment, with the ability to balance customer advocacy, retention, expansion partnership, and revenue accountability.
Operating discipline across scorecards, inspection cadence, customer health, renewal risk, and executive reporting.
Experience leading managers and scaling a global or multi-region CS organization.
Clear communication and executive presence, with the ability to simplify complexity across teams, customers, and regions.

We Offer

Compensation: The annual Total Cash Compensation range for this position is $320,000 to $365,000. This includes an annual variable compensation component that consists of a performance-based bonus which is typically between $80,000 and $91,250, based on target performance. This role will also be eligible for additional equity compensation.
Benefits:
- Strong product-market fit recognized by RepVue
- High earning potential with clear quota attainment visibility
- Life insurance
- Low cost medical, dental, and vision plans
- Accidental death and dismemberment (AD&D) insurance
- Dependent Care Savings Accounts and Flexible Spending Accounts
- Health Savings Account
- Short-term and long-term Disability
- Employee Assistance Program
- Employee Resource Groups
- Paid parental leave
- Relief Fund
- Travel coverage

About the Company

Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.

Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe, and Asia.

We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.

About Our Diversity, Equity, and Inclusion Commitments

Semrush is an equal opportunity employer. We are committed to ensuring that everyone feels a sense of belonging in the workplace.

We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state, or federal laws.

Apply for This Job

Louann Keaveny

Head of Executive Recruitment

At Semrush, we take a serious and comprehensive approach to hiring new people. We welcome those who are professionals in their field and passionate about their work to join our team.

A “five-minute interview” or “get a job in three clicks” approach is not the way we work.

During the interview, we ask candidates to talk about themselves and their background in detail. We try to discover the most important aspects about the way someone works and their personality before a job offer is made.

Once the resume is received, it will be reviewed by a member of the Talent Acquisition team. We try to provide feedback within three working days.

Flexible Approach for an Interview Format

We’re flexible and open for both online interviews and personal meetings at the offices. Choose the option that’s most suitable for you!

In order for the online meetings to be productive, we suggest following these tips to make sure you are set up well:

Join the interview from a laptop or desktop computer (not a smartphone). You may need to print something or present your screen during the interview.
Please turn on your camera. Visual communication is especially important for us.
Choose a quiet place to talk. Attending an interview from the street is not a good idea.
Keep your phone at hand in case there are technical issues that mean we have to continue the interview by direct call.

Good luck!

Global Head of Customer Success (Sales Team)

Job description