Global IT Support Specialist

About the Position

Global IT Support Specialist

Join Playtech's Global IT Support Team as an IT Support Specialist to provide tier 1-2 support for end users on local and remote sites.

Responsibilities

• Be part of the global IT team and participate in company-wide projects.
• Work on a 24/7 rotating shift schedule, including nights, weekends, and holidays.
• Provide tier 1-2 support for end users on local and remote sites.
• Work with the service desk ticketing system.
• Track and keep the IT assets inventory up-to-date.
• Be responsible for the installation, administration, maintenance, and troubleshooting of Windows/Mac and mobile devices.
• Troubleshoot network issues.
• Contribute to the corporate IT wiki portal.
• Work in scheduled shifts including weekends.

Requirements

• Excellent knowledge of Windows 11 and at least 2-3 years’ experience.
• Understanding of Windows-based client environments (Active Directory, GPO's, SCCM/MDT installations, Windows update, etc.).
• Knowledge and experience in cloud solutions (Office365, Azure).
• Practical knowledge of Computer Hardware and Maintenance.
• Understanding of TCP/IP, Network elements and services, Wireless, and VPN environments.
• Contribute to Documentation, KB, manuals, monitoring.

Nice to Have

• Knowledge of MacOS operating systems and JAMF management.

We Offer

• Professional challenges.
• Initiative-taking and confident approach at the workplace.
• Active lifestyle and mental well-being.
• Work-life balance and flexibility.
• Fun and engaging company events.
• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and well-being through comprehensive health insurance plans, food vouchers, and travel allowances.
• Work-life balance by providing 30 days of paid annual leave.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events.

About the Company

About Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including casino, live casino, sports betting, virtual sports, bingo, and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com.

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech’s IT unit is looking for a self-motivated Global IT Support Specialist with the ability to prioritize tasks, learn, and adopt new technologies.

Global IT Support Team

Our Global IT Support team is at the forefront of ensuring seamless technology operations across Playtech. In this role, you will collaborate with teams across the business to deliver reliable, efficient, and user-focused support, enabling employees to perform at their best. You’ll be part of a global and diverse team of IT professionals, gaining exposure to a wide range of systems, tools, and environments while contributing to a high-quality end-user experience.

PLAYTECH

Join the team at our new Brazilian Playtech office, where we work together to support and enhance our live products and services. Be part of a global, dynamic, and innovative team that values collaboration, continuous learning, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply.

Job Location

Google Maps requires functional cookies to be enabled

I'm interested

Privacy Notice

I'm interested

Refer a friend

share this job