Global Learning Administration & Systems Support Specialist​ | f/m/d

About the Position

Global Learning Administration & Systems Support Specialist​ | f/m/d

Gdansk

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

Responsibilities

• Participating in the development of global solutions
• Supporting the coordination of the international implementation and roll-out of digital learning and information platforms e.g. Learning Management Systems (Success Factors), LinkedIn Learning, Speexx
• Maintaining the digital learning and information platforms e.g. Learning Management Systems (Success Factors), LinkedIn Learning, Speexx, SharePoint, etc.
• Managing, administrating, and supporting technical platform
• Supporting design, delivery, and operationalization of digital learning formats and offerings (e.g., WBTs, videos, Learning Journeys)
• Organizing and supporting system-related learning processes/learning offerings
• Managing external service providers (offer negotiations, commissioning, coordination between the business unit and the service provider, onboarding, etc.)
• Ordering and (billing) processing (entry in the procurement tool, invoice verification, obtaining the required approvals, coordination with Procurement)
• Assisting with controlling activities for the evaluation of training and development measures

Requirements

• Fluency in English (C1)
• Master’s degree (IT/technical field) or equivalent ideally with additional specialization or degree related to Learning or another area of ​​HR
• 2-5 years of experience in the delivery and management of digital learning tools (preferably Learning Management Systems: Success Factors) as well as experience in IT technologies, processes, and user support
• Ability to support upload, testing, publishing, and maintenance of learning content
• Great skills and experience in creating reports (e.g. participation, completion, usage)
• Interest in using data to evaluate training measures and derive improvements
• Experience in coordinating external providers (e.g. exchanging information, clarifying requirements, following up on deliveries)
• Understanding of ordering and invoicing processes (ideally with experience in a procurement tool)
• Strong customer mindset towards HR, managers, and learners
• High willingness to learn new tools and processes
• Good organizational, coordination, and communication skills with a results- and solution-oriented mindset
• Comfortable working independently and collaboratively in cross-functional, international, and service-oriented environments

Nice to Have

• Knowledge of German
• Willingness to travel on business

We Offer

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room, or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

About the Company

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