Global Process Owner - Opportunity to Cash

About the Position

Global Process Owner - Opportunity to Cash

We are seeking a seasoned Global Process Owner - Opportunity to Cash to join our team. This role is pivotal in setting the strategy, governing, and continuously improving the end-to-end process. The ideal candidate will lead and drive transformation through standardization, simplification, and automation across the entire process while ensuring operational excellence, cost efficiency, and process compliance.

Responsibilities

• Strategy

  • Define and drive the long-term vision for the Order to Cash process, ensuring alignment with enterprise goals and cross-functional stakeholders.
  • Develop and maintain a global transformation roadmap focused on digital enablement, process standardization, and innovation.
  • Establish and monitor KPIs to measure end-to-end performance.
  • Own global Order to Cash policies and controls, ensuring clarity, consistency, and compliance.
  • Promote policy adoption and compliance through effective governance, communication, training, and change management.
  • Utilize robust reporting, analytics, and governance practices to provide actionable insights.

• Continuous Improvement

  • Lead global initiatives to eliminate inefficiencies and optimize the Order to Cash process.
  • Use data analytics, process tools, and performance benchmarks to identify opportunities and drive measurable process improvements.
  • Implement improvement efforts across regions and functions, embedding a culture of continuous learning and adaptability.
  • Benchmark internal performance against industry standards and best practices to identify gaps and improvement areas.

• Operational Excellence

  • Ensure consistent, high-quality execution of the Order to Cash process across geographies and delivery locations.
  • Oversee third-party managed service providers Order to Cash execution including Customer Service Operations, Credit, Cash, & Collections Management.
  • Collaborate with Treasury to deliver clear, timely insights into cash performance.
  • Drive optimization of CRM capabilities and ensure seamless integration across CRM, ERP, workflow automation, and telephony platforms.
  • Lead continuous improvement in banking platform connectivity and cash application automation.
  • Ensure aggressive but realistic productivity targets are set and achieved annually.
  • Implement automation and digital solutions to enhance efficiency, accuracy, and enable standardization.
  • Support change management initiatives to embed operational excellence principles across the organization.

• People Leadership & Development

  • Lead and develop a global team of process and subject matter experts and change agents.
  • Direct strategic oversight and support of the process and subject matter experts managing external service partnerships.
  • Build organizational capability through mentoring, training, and career development.
  • Recognize and reward contributions that drive excellence and transformation across the Order to Cash process.

• Personal Development

  • Conduct other duties as assigned which could include process design effort oversight and project leadership and support.
  • Set and pursue individual development goals aligned with organizational priorities and future career aspirations.
  • Foster a growth mindset by regularly soliciting feedback and applying learnings to improve performance and leadership impact.
  • Stay current with industry trends, regulatory changes, and emerging innovations to inform strategic decision-making.

Requirements

• Bachelor’s degree or above in business or related field
• Senior process expert with strong business acumen and ability to lead through influence
• 7+ years of experience working in a GBS/multi-functional shared services environment
• Demonstrated experience partnering with various cross-functional teams
• Dynamic leadership abilities to adapt quickly and lead through change
• Excellent financial acumen and understanding of the P&L and working capital
• Experience with implementing Global processes and usage of SAP, C4C CRM, credit management solutions, and customer service telephony platforms
• Working knowledge of SOX and internal controls
• Experience in different innovative technologies like RPA, AI, Machine Learning, and business query & analytics tools is highly desired
• Strong communication, change management, and influence skills

Nice to Have

• Experience working in Global Opportunity to Cash processes leading internal and external GBS Teams
• Demonstrated leadership skills and strong ability to lead change management efforts for new system implementations
• Ability to lead global process development while ensuring local compliance
• Provide leadership to process design and subject matter experts as well as Managed Services team
• Excellent analytical abilities

We Offer

• Competitive salary range: $160,000 - $185,000, with a potential 20% STI
• Generous benefit package including:
  • Vacation time and paid holidays
  • Health, dental, prescription, and vision care coverage
  • Generous insurance discounts with participation in Company wellness program
  • Wellness incentive where you can earn money for your HSA or HRA
  • Group life insurance
  • Accidental death & dismemberment insurance
  • Voluntary employee and dependent life insurance
  • Parental leave benefits
  • 401(k) retirement saving plans with defined contributions

About the Company

To be the leading producer of glass bottles and jars worldwide, you need passion, commitment, and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft - channeling their creativity into more than 1,800 patents held today. When you join O-I, you become part of that story.

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high-quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics, and pharmaceuticals. We are dedicated to making what matters to shape a healthier, more sustainable, and more exciting world. We transform the industry to make glass more relevant and more accessible to more people.

With nearly 19,000 employees and an unparalleled footprint spanning almost 64 plants in 18 countries, O-I is a truly global maker of glass packaging.

Job Location

• Location: Virtual
• Work Location Type: Remote

O-I is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable, and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].