Global Project Business Quality Leader (m/f/d)

About the Position

Shape Quality into a Strategic Advantage for Hager’s Project Business

Hager’s Project Business is a strategic growth area focused on complex power distribution applications and solutions for buildings, industry, and infrastructure. As the business expands, our next challenge is to establish a quality model that supports profitable growth, strengthens customer trust, and ensures that every project performs as designed across the complete solution lifecycle.

We are looking for a Global Project Business Quality Leader to build and lead this transformation.

This is not a traditional quality role focused solely on product conformity, certification, or established quality systems. Your mandate is broader: ensure that everything we design, configure, sell, manufacture, deliver, install, and commission performs as one complete solution in the customer’s project environment.

Reporting directly to the Vice President Project Business, you will have the visibility, sponsorship, and influence to make quality a competitive advantage for Hager’s Project Business.

Responsibilities

• Build the Global Project Business Quality Model

  • Define the quality principles, governance, and processes across the complete project lifecycle, from specification and engineering through configuration, manufacturing, logistics, installation, commissioning, and after-sales.

• Strengthen Quality at Solution and Application Level

  • Go beyond individual product and system conformity to ensure that hardware, software, engineering choices, and applications perform together as intended. Integrate quality into customer requirements, specifications, solution design, engineering, and project preparation. Identify technical, operational, and execution risks early and ensure that appropriate preventive actions are taken.

• Improve Customer Experience and Field Quality

  • Lead the Project Business approach to major customer complaints, field issues, and critical escalations. Ensure fast containment, robust root-cause analysis, and effective corrective and preventive actions. Strengthen quality and reliability standards for installation, commissioning, and field performance. Convert customer and field feedback into structural improvements across products, engineering, processes, and partner networks.

• Reduce the Cost of Poor Quality

  • Establish transparency on the Cost of Poor Quality, warranty exposure, and quality-related project risks. Identify the main drivers of quality cost and define focused improvement priorities. Build preventive mechanisms that reduce rework, delays, claims, warranty costs, and customer dissatisfaction.

• Lead Across the Project Business Ecosystem

  • Act as a strategic quality partner to R&D, Product Management, Engineering, Operations, Supply Chain, Sales, Service, and Group Quality. Lead and develop the Project Business quality organization and broader quality community. Influence senior stakeholders and functional teams in an international matrix organization.

• Strengthen collaboration with panel builders, system integrators, contractors, installers, and other partners involved in delivering the final solution.

  • Establish structured partner qualification, onboarding, audit, and performance improvement approaches.

• Make Quality Performance Visible

  • Define a focused set of indicators covering customer quality, project quality, field performance, partner quality, and Cost of Poor Quality. Develop dashboards and project review mechanisms that provide fact-based visibility on quality performance and emerging risks. Use field data, trend analysis, and root-cause insights to prioritize improvement actions. Provide transparent reporting and recommendations to Project Business leadership and relevant Group functions.

Requirements

• Experience and Technical Expertise

  • A university degree in Engineering, Quality Management, or a related technical field.
  • Significant experience in quality, engineering, or operations leadership within an international, project-driven industrial environment.
  • Strong exposure to complex electrical systems, engineered solutions, applications, or comparable technical project businesses.
  • A thorough understanding of system, solution, and application quality, beyond individual product conformity.
  • Proven experience in customer quality, field quality, complaints, critical escalations, warranty topics, and Cost of Poor Quality.
  • Sound knowledge of quality and risk management, certification processes, and relevant standards such as ISO 9001 and CE requirements.
  • Practical experience with methodologies such as 8D, FMEA, root-cause analysis, Six Sigma, or equivalent approaches.
  • Experience defining quality governance, processes, and performance indicators across functions and regions.
  • Experience in electrical distribution, switchgear, panel building, system integration, infrastructure, EPC, or comparable project environments would be particularly valuable.

• Leadership Capabilities

  • Build a new capability and mobilize others around a clear vision.
  • Lead international teams and communities in a complex matrix structure.
  • Influence senior stakeholders without relying solely on hierarchical authority.
  • Translate strategic quality ambitions into pragmatic operational standards.
  • Remain structured, decisive, and customer-focused during critical escalations.
  • Move comfortably between customer discussions, technical reviews, project decisions, and executive conversations.
  • Communicate complex issues clearly and convert data into focused business actions.

What Really Makes the Difference

You see quality as a business enabler, not simply as a control function. You challenge root causes rather than symptoms and understand how engineering, operations, partners, and project execution combine to shape the customer experience. You know where strong standards are essential, but you also recognize the importance of pragmatism, ownership, and speed in a project environment. Most importantly, you are motivated by the opportunity to build something new and create a visible, lasting impact on customers and business performance.

We Offer

• Competitive salary
• Permanent position
• Opportunity to work in multiple locations: Telford, United Kingdom; Emmenbrücke, Switzerland; La Roca del Vallès, Spain; Obernai, France; Blieskastel, Germany
• Professional, warm, and collaborative environment
• Growth opportunities

About the Company

Hager is a leading company in shaping tomorrow’s electrical world. We are committed to sustainability, tackling climate change, and caring for our employees. We offer a diverse range of opportunities across various departments, including Digital & IT, Manufacturing, Industrialization, Engineering, Human Resources, Product Management, Quality & Environment, and Marketing. Join us to build a global capability, influence how complex solutions are delivered, and turn quality into a business advantage.