Global T&E Process Owner – SAP Concur Expert

About the Position

Global T&E Process Owner – SAP Concur Expert

• Employment Type: Full-time
• Location: Envigado, Colombia

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About the Company

We are reimagining the glassmaking process, pushing boundaries to transform an industry that has remained largely unchanged for over 100 years. By designing and implementing new technology and innovating processes, we bring new benefits to our customers. As part of O-I, with over 20,000 employees and 70 plants in 20 countries, we have the opportunity to make a global impact.

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Responsibilities

• Vendor Query Portal Management:

  • Oversee the end-to-end process of vendor query resolution through the vendor query portal.
  • Collaborate with IT and vendors to enhance the functionality and user experience of the portal.

• Help Desk Operations:

  • Establish and manage a centralized help desk function to address internal and external inquiries related to vendor interactions.
  • Implement best practices for efficient help desk operations, including ticketing systems and knowledge base management.

• Query Resolution and Escalation:

  • Act as a subject matter expert in resolving complex vendor queries, providing guidance to the team for effective and timely resolution.
  • Implement escalation procedures for high-priority issues, ensuring prompt resolution and stakeholder satisfaction.

• Vendor Relationship Management:

  • Collaborate with procurement and vendor management teams to identify trends in vendor queries and proactively address recurring issues.
  • Develop and maintain positive relationships with key vendors through effective communication and issue resolution.

• Travel & Expenses Management:

  • Act as subject matter expert for travel and expenses-related inquiries, providing expert guidance to employees and stakeholders.
  • Utilize Concur or other relevant tools to manage end-to-end travel and expenses processes, ensuring compliance with policies and procedures.

• Concur Expertise:

  • Serve as the Concur system expert, providing advanced training and support to users across the organization.
  • Collaborate with IT teams to implement system upgrades and enhancements.

• Expense Reporting and Auditing:

  • Monitors the expense reporting process, overseeing the review and auditing of submitted expense reports for accuracy, policy compliance, and completeness.
  • Implement and maintain robust controls for expense auditing to mitigate financial risks.

• Global Compliance:

  • Ensure adherence to global travel and expense policies, regulatory requirements, and industry standards.
  • Stay informed about changes in regulations and update policies accordingly.

• Issue Resolution:

  • Investigate and resolve complex issues related to invoice processing, payment discrepancies, and vendor inquiries.
  • Provide timely and effective solutions to ensure continuous process flow.

• Invoice Issue Escalation:

  • Escalating invoice discrepancies or issues related to OCR, Workflows, Invoice processing to relevant departments or individuals for resolution for critical matters that require appropriate attention and to be resolved effectively within the organization.

• Reporting and Analysis:

  • Generate and analyze reports related to travel and expenses, providing expert insights and recommendations for process improvement.
  • Develop and maintain key performance indicators (KPIs) to measure the effectiveness of travel and expenses processes.

• Desktop Procedure (DTP) Approval:

  • Approving and updating desktop procedures, which are detailed step-by-step guides for executing specific tasks within the Invoice to Pay process. These procedures ensure consistency and accuracy in day-to-day operations.

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Requirements

• Core Skills:

  • Extensive experience in global travel and expense management, with deep expertise in SAP Concur.
  • Strong working knowledge of invoice-to-pay processes within a shared services or high-volume finance environment.
  • Hands-on proficiency with ERP systems (including SAP, OCR, and invoice automation tools) to streamline accounts payable operations.
  • Proven ability to analyze data, identify inefficiencies, and implement process improvements across financial workflows.
  • Skilled communicator with excellent interpersonal and cross-functional collaboration abilities.
  • Demonstrated success managing and prioritizing multiple tasks in fast-paced, deadline-driven environments.

• Secondary Skills:

  • Help Desk Operations
  • Vendor Query Portal Management
  • Query Resolution and Escalation
  • Vendor Relationship Management
  • Expense Reporting and Auditing
  • Global Compliance
  • Issue Resolution
  • Invoice Issue Escalation
  • Reporting and Analysis
  • Desktop Procedure (DTP) Approval

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We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional growth and development opportunities

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About the Company

We are reimagining the glassmaking process, pushing boundaries to transform an industry that has remained largely unchanged for over 100 years. By designing and implementing new technology and innovating processes, we bring new benefits to our customers. As part of O-I, with over 20,000 employees and 70 plants in 20 countries, we have the opportunity to make a global impact.

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Additional Information

We are an equal opportunity employer and welcome applications from all qualified candidates, including people with disabilities.

Please submit your resume in English.

All your information will be kept confidential according to EEO guidelines.