Google Workspace Engineer (2nd Level Support)

About the Position

We are seeking a Google Workspace Engineer (2nd Level Support) to join our team in Katowice, Poland. You will ensure stable and efficient operation of Google Workspace services while driving improvements in automation, documentation, and support processes.

Responsibilities

• Take ownership of 2nd Level Support activities across the Google Workspace ecosystem, ensuring structured ticket handling and operational transparency.
• Support and maintain collaboration platforms including Gmail, Drive, Groups, and Vault, ensuring stable and reliable service delivery.
• Act as a coordination point between 1st Level Support, engineering teams, and external service providers.
• Perform advanced troubleshooting and root cause analysis including log analysis, mail tracing, header analysis, and HAR investigations.
• Manage user lifecycle processes including onboarding, offboarding, license management, and group administration using tools such as Adaxes and GAM.
• Drive documentation quality and operational excellence through SOP creation, knowledge base management, and shift-left initiatives.
• Contribute to automation and continuous improvement initiatives while supporting IAM topics such as SSO integrations and authentication flows.

Requirements

• Completed university degree in Computer Science, Business Informatics, or a comparable field.
• Hands-on experience with Google Workspace administration in enterprise environments.
• Strong understanding of Google Workspace Admin Console and services such as **Gmail, Drive, Groups, **and Vault.
• Experience with troubleshooting methodologies, log analysis, and mail or web diagnostics (e.g. header analysis, HAR files).
• Solid knowledge of Identity and Access Management concepts and SSO technologies such as SAML or ADFS.
• Experience with automation tools such as GAM, Google Apps Script, or low-code platforms.
• ITIL Foundation certification and Google Workspace certifications.
• Strong communication skills in English and Polish, with readiness to work in a hybrid model in Katowice.

Nice to Have

• Experience working with ITSM tools such as helpLine or similar platforms.
• Experience with process automation, workflow optimization, and operational improvements.
• Experience working in large-scale or distributed enterprise environments.

We Offer

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
• Language Courses – you'll have access to a multi-language learning platform enabling you to practice your language skills and learn new ones!
• Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.
• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

About the Company

Reply Polska is part of a network of highly specialized companies that support leading industrial groups in defining and developing business models to optimize and integrate processes, applications, and devices using new technology and communication paradigms, such as Artificial Intelligence; Big Data; Cloud Computing; Digital Communication; Internet of Things; Mobile and Social Networking.

Develop yourself and the digital future – at Reply!

Contact

Salary: 10000-22400 PLN/month

Employment Type: Full-time

Location: Katowice, Poland

Work Mode: Hybrid