Group Life – Policy Servicing Administrator

About the Position

We are seeking a Group Life – Policy Servicing Administrator to join our team in Belgium, managing policy files and ensuring compliance with regulations.

Responsibilities

• Manage existing contracts and modify them if necessary, in compliance with legal, fiscal, and internal Athora Belgium regulations.
• Properly analyze customer and broker requests via email and phone.
• Process requests quickly and efficiently and ensure follow-up with clients.
• Ensure follow-up on Sigedis communications and process the information provided by this organization.

Requirements

• Administrative Officer Junior
• Languages
  • Dutch: Professional working proficiency
  • French: Professional working proficiency
• Skills
  • Policy / contract management: Advanced
  • Case management & prioritization: Advanced
  • Client & broker communication: Advanced
  • Attention to detail & accuracy: Advanced
  • Regulatory & insurance knowledge: Advanced

Expected Profile

Knowledge

• Knowledge of coverage types: life, death, disability, hospitalization
• Understanding of how group insurance contracts work
• Knowledge of regulations related to extralegal benefits and taxation
• Knowledge of Sigedis processes

Competencies

• Clear communication: Effectively communicate with clients and brokers to ensure transparency, accuracy, and mutual understanding.
• Case management: Handle multiple files simultaneously while respecting legal deadlines and prioritizing tasks appropriately.
• Use internal tools to input and track files (Excel, Word, Outlook, central/mainframe systems).

Mindset

• Service-oriented with empathy
• Attention to detail and accuracy
• Proactive
• Flexible
• Team player and collaborative
• Solution-oriented

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities

About the Company

Thank you for not contacting Athora directly. You can reach out to ProUnity via [email protected].

Do NOT try and contact the Hiring Manager directly please. It is not appreciated.

Only the applications that meet Athora’s predefined criteria (skills, work experience, language skills, and availability) in this job post will be considered. If the above is not respected, Athora and/or ProUnity reserves the right to reject the candidate.

In attachment you can find different annexes part of the Framework Agreement of Athora. When proposing (a) candidate(s) you confirm you accept the conditions being part of the Framework Agreement.