GTM Operations Manager, CRM & Systems

About the Position

GTM Operations Manager, CRM & Systems

São Paulo

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human, and humans more impactful. We operate by our values - be intentional, pursue excellence every day, embrace the journey together, and be a good human - every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

Responsibilities

• Lead and develop the CRM & Systems team: Manage, mentor, and grow a team of Salesforce and HubSpot administrators, automation engineers, and operations analysts. Set clear goals and priorities, run an effective intake and delivery process, coach for technical and professional growth, and build a culture of ownership, quality, and continuous improvement.
• Own the GTM systems roadmap and strategy: Define and drive the roadmap across Salesforce and the broader GTM tech stack - including CPQ, HubSpot, Clay, Gong, 6sense. Partner with GTM leadership to align systems investments with business priorities, balance strategic initiatives against day-to-day operational needs, and ensure the platform scales as the company grows.
• Ensure system reliability, governance, and data integrity: Establish and enforce standards for security, access, release management, and data quality across the CRM and connected systems. Protect the single source of truth that Sales, CS, Finance, and leadership rely on, and put guardrails in place so the organization can move fast without breaking things.
• Partner across the business to translate needs into solutions: Serve as the bridge between GTM stakeholders and the systems team - gathering requirements, scoping solutions, managing expectations, and communicating trade-offs. Drive cross-functional projects from concept through rollout, and keep stakeholders across Sales, Marketing, CS, Finance, and Legal aligned and supported.
• Drive operational excellence and continuous improvement: Identify automation and AI opportunities to eliminate manual work and increase team leverage. Establish metrics and reporting on team throughput and system health, lead vendor and tool evaluations, and continuously raise the bar on how the GTM organization operates.

Requirements

• Fluent in English (written and verbal): You communicate clearly and professionally with internal stakeholders and external partners, and can translate complex operational details into simple, actionable language.
• 5+ years in GTM or Revenue Operations, including 2+ years managing people or teams: You have led operations or systems teams in a SaaS environment, with a track record of developing talent and delivering results. Experience managing Salesforce administrators or technical operations staff is strongly preferred.
• Deep expertise in Salesforce and the GTM tech stack: You have hands-on experience administering and architecting Salesforce and Salesforce CPQ, and you know how the surrounding stack connects to power the full revenue motion - including HubSpot, Clay, Gong, 6sense, Tableau, and Snowflake. You can guide technical decisions and pressure-test solutions even when you are not the one building them. One or more active Salesforce certifications (e.g., Administrator, Advanced Administrator, or Platform App Builder) are mandatory.
• Strong operational and project leadership: You can manage a portfolio of projects and competing priorities, run a disciplined intake and delivery process, and keep multiple stakeholders aligned. You know how to balance speed with governance and make pragmatic trade-offs under real deadlines.
• A strategic thinker who stays close to the details: You can set a roadmap and articulate the "why" for leadership, while remaining credible and hands-on enough to unblock your team, pressure-test solutions, and protect quality. You thrive in a fast-paced, rapidly changing environment where priorities shift.
• A trusted leader and cross-functional collaborator: You build trust across Sales, Marketing, CS, Finance, and Legal, communicate clearly with both technical and non-technical audiences, and lead through influence as much as authority. You care deeply about developing people and creating an environment where your team does its best work.

We Offer

• People: Work with talented, collaborative, and friendly people who love what they do.
• Guidance: Utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us.
• Work/life harmony: 20 days of vacation, floating and company holidays, wellness benefits, and paid parental leave.
• Whole Health Package: Receive a monthly healthcare allowance to choose the plan that best fits your needs.
• Work from home stipend: To assist you in setting up a home office that works for you.

About the Company

CreatorIQ is the operating system for creator-led growth, helping global brands and agencies transform creator marketing into an intelligence-driven growth engine. Powered by the Creator Graph™, which processes more than 250 million social posts daily across more than 15 million creators worldwide, CreatorIQ unifies fragmented platform data into a centralized intelligence layer and system of record for creator relationships, performance, governance, and commerce. More than 1,300 organizations-including Dentsu, Delta Air Lines, Google, Beiersdorf, Nestlé, and Wella-rely on CreatorIQ as the infrastructure to run and scale their creator programs globally. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, benefits, and beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice*.*