Guest Experience Associate - Habyt Vienna Green Cube (m/f/d)
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Job description
About the Position
Guest Experience Associate - Habyt Vienna Green Cube (m/f/d)
About the Role
As a Guest Experience Associate, you are the face of the property and play a key role in delivering a seamless, high-quality guest and resident experience. You operate the front desk, manage reservations, and ensure smooth daily operations in coordination with all departments.
Responsibilities
Guest & Resident Experience
- Deliver professional, friendly, and efficient check-in and check-out experiences
- Act as the main contact point for guests and long-stay residents
- Handle requests, complaints, and service recovery in a timely and solution-oriented manner
Front Desk Operations
- Manage reservations, bookings, and room allocation via PMS (MEWS preferred)
- Process payments, invoices, and daily cash handling
- Maintain accurate guest records and compliance documentation
Operational Coordination
- Liaise with housekeeping to ensure room readiness and quality standards
- Coordinate with maintenance for issue resolution
- Monitor room status, availability, and discrepancies
Commercial Awareness
- Promote and upsell services (e.g., café, parking, extensions)
- Support occupancy optimization through efficient room allocation
Compliance & Standards
- Follow all SOPs, safety procedures, and Austrian regulatory requirements
Requirements
- Experience in hospitality, serviced apartments, or customer service
- Strong communication and problem-solving skills
- Fluency in English; German strongly preferred
- Experience with PMS systems (MEWS is a plus)
- Flexibility to work rotating shifts
We Offer
- Be part of launching one of Vienna’s most innovative sustainable studiohouse projects
- Work in a high-growth, forward-thinking international organization
- Shape the future of flexible, sustainable, digital-first living in Europe
- Excellent accessibility via public transportation
- The Austrian Collective Agreement for the Hotel and Hospitality Industry applies
Minimum salary of €2,263 (BG 3); willingness to pay above the minimum with relevant experience.
About the Company
Green Cube is a landmark new studiohouse development in Vienna, Austria, consisting of 319 fully furnished serviced studios with ensuite bathrooms (many with balconies), 36 underground parking spaces, and ~300sqm of commons areas on the ground floor with access to an inner courtyard. The property is expected to go live between Q2 2026.
Location
Vienna, Vienna, Austria
Employment Type
Full-time
Experience Level
Entry-level
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