Head of Administration

About the Position

Head of Administration

Location: Prague, Czechia

We are seeking a Head of Administration to lead workplace operations in our Prague studio, ensuring a safe, efficient, and engaging environment for employees. The role will oversee facilities, suppliers, budgets, and workplace projects, while leading and developing the administration team and driving continuous improvements to support the company's goals.

Responsibilities

• Leads workplace operations and sets objectives for service quality, compliance, and cost control.
• Defines service expectations for Workplace Experience Specialists and allocates resources to align with Employee Experience priorities.
• Oversees facilities operations including building maintenance, repairs, and preventive maintenance to ensure safe and reliable workplaces.
• Manages workplace projects, events, and modifications (design/planning, scheduling, and execution), including cost estimates for labor, materials, and equipment.
• Approves changes to processes and vendor arrangements that affect cost, service quality, and the ability to support Employee Experience programs.
• Monitors spend, service quality, and vendor performance against agreed standards and supports resolution of complex or escalated cases.
• Develops and implements workplace policies and procedures, including space allocation/layout, facility expansion planning, and service standards.
• Leads vendor performance management (e.g., service reviews, corrective actions, escalation handling) and ensures consistent delivery.
• Participates actively in hiring, performance, and development decisions for the workplace team.

Requirements

• Demonstrable experience of owning the operational performance of a workplace/site, with the autonomy and judgement to make decisions on facilities, suppliers, budgets, employee experience, and day-to-day operations.
• Proven people leadership experience, including managing, developing, and motivating a small team, setting clear objectives, and managing performance.
• Demonstrable experience delivering workplace projects and improvements.
• Excellent organizational, communication, and problem-solving skills, with sound judgement and the ability to balance employee needs, operational requirements, compliance, service quality, and cost control.
• Demonstratable experience managing multiple stakeholders.
• Service-oriented mindset.

Nice to Have

• Hospitality mindset: you see workplace operations as service delivery, anticipate needs, resolve issues gracefully, and believe that how we care for our people matters as much as the work itself.
• Open-minded and forward-looking: you are curious, embrace new ideas, and proactively think about what our workplace and employee experience should look like tomorrow.
• Excellent communicator: you know how to bring people together, communicate clearly, and build trust across diverse teams and stakeholders.
• Fluent Czech and English, written and spoken.

Work Mode

• Onsite (4 days of work from the office)
• This role isn't eligible for relocation & immigration support.

We Offer

Benefits and perks are tailored to the local market and culture. Our benefits in Prague include:

• 5 weeks of Annual Leave per calendar year
• Additional paid time off
• Sick Leave Compensation, Maternity & Paternity Leave Benefits
• Career development and education opportunities within the company
• Meal card contribution
• Public transportation allowance
• Premium private healthcare
• Mental well-being program (iFeel)
• Multisport Employee discounts
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• Company events
• Seniority Awards
• Referral program - You can recommend the best talents to the company and receive a reward

About the Company

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships, and World of Tanks Blitz.

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