Head of AI Ops

About the Position

Coverflex exists to make compensation work for everyone. Pay is still rigid, fragmented, and hard to feel. We turn compensation into choice - one platform, one card, one app - for benefits, meal allowance, insurance, and more.

Our platform is simple for HR and meaningful for employees. We provide choice, smarter compensation tools, and empowerment.

Responsibilities

• Lead AI operations, ensuring efficient use and impact of AI investments across departments.
• Build the first honest picture of AI at Coverflex: spend by tool and team, what runs in production, who depends on it, and what it returns.
• Set a priority order across departments and hold it, including a "not yet" to at least one senior stakeholder, with a reason they accept.
• Get something live in at least three departments that the department itself now runs.
• Make what already exists findable and reusable, so the second team to need something doesn't rebuild it.
• Agree a written governance line with Engineering, Security, and Legal: what needs a guardrail, what needs review, and what teams can do freely.

Requirements

• Must-haves (evidence, not years)

  • Led AI or automation adoption across a whole company, beyond one team, and can show what changed because of it.
  • Build with AI tools yourself (agents, skills, prompts, orchestration platforms), and other people use what you built.
  • Owned a budget or an investment case and defended it to executives with evidence.
  • Set priorities across departments that don't report to you, and made them stick.
  • Know AI governance and risk well enough to draw the line and hold it: data handling, access, vendor review, and audit trails.
  • Measure: a baseline before you change something, and proof afterwards.
  • Worked in fast scale-ups and remote-first teams, with a lot of autonomy.

• Nice-to-have

  • Line management of a small, senior, mixed-discipline team.
  • Background in solutions engineering, forward-deployed engineering, internal tooling, revenue/business operations, or consulting.
  • Familiarity with the EU AI Act in an employment and financial-services context.
  • Experience in fintech or a regulated environment.

We Offer

• Competitive salary: 80K to 100K gross annually.
• Equity: Yes – VSOPs.
• Benefits:
  • Unique Culture: A team committed to creating a strong and unique culture that celebrates diversity.
  • Fully Remote: A fully remote setup, with on-site get-togethers at least once a year.
  • Compensation: Competitive and flexible compensation, including our own Coverflex card and stock options.
  • Workstation & Onboarding Budget: A MacBook and a €500 onboarding budget.
  • FlexBudget: A €1,000 yearly budget for professional development & remote work enablement.
  • Health Insurance: Health Insurance plans, with the option to add family members.
  • Time Off: 25 day paid vacation days + 3 caring days per year.
  • Family Friendly: 2 additional paid weeks on top of the legal maximum Parental Leave. Your birthday + kids’ birthday off.

About the Company

Coverflex is roughly 300 people and we spend over €70K a month on AI. Support, Finance, Legal, Ops, Insurance, RevOps, and People all build their own agents, skills, and automations. We have a plugin registry, a shared skill library, and more and more automations that real business processes depend on.

Application Process

• CV / LinkedIn Screen: You'll hear from us within 7 business days.
• Hiring Manager Interview (COO): 45–60 min.
• Behavioural Interview: 30–45 min.
• Stakeholder Conversation: 45–60 min.
• Case / Work Sample: 90 min with three of us.
• Final Conversation (CEO / C-Level): 30–45 min.

Speed & Communication

• Decision: within 4 weeks of your application.
• Updates: weekly if the process runs longer.
• Scheduling: interviews between 9:00 and 18:00 CET (flexible across Europe).
• Feedback: from the Case stage onwards, you'll always receive written or verbal feedback.

Contact

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