Head of Banking Operations

About the Position

Head of Banking Operations

Satispay exists to empower people through finance. We are looking for a Head of Banking Operations to join our team in Luxembourg. This role is pivotal in ensuring the safe movement, settlement, and reconciliation of our customers' money at scale.

Responsibilities

• Payment rails and cards: Own SEPA, TARGET, domestic schemes, securities and fund rails, and the money side of cards. Cover foreign exchange where products need it, and keep us compliant with scheme rules.
• Reconciliation: Reconcile all client money daily. Every break gets an owner, a date, and a root cause, and you always know how much is unreconciled, how old it is, and what it could cost.
• Scale and efficiency: Handle much higher volumes through process and automation, not headcount. That means fewer failed or delayed payments, fewer manual steps, lower cost per transaction, and lower operational losses.
• New products: Get every product ready to launch, with the right accounts, rails, and controls from day one.
• Partners and expertise: Manage banks, processors, and other partners, with a tested backup behind each critical one. Be the company’s payments expert and give Customer Operations accurate explanations to use as they are.
• Team: Hire, structure, and develop the Banking Operations team.

Requirements

• European payment infrastructure expertise: Deep expertise across the landscape: SEPA rulebooks and R-transactions, card schemes and processing, SWIFT and TARGET. You have personally delivered at least one major scheme migration.
• Securities & fund operations: Hands-on exposure to securities, custody, or fund operations.
• Operations leadership: Experience running (not just supervising) operations in a licensed institution (bank, electronic money/payment institution, or payment processor).
• Financial rigor: Proven experience owning a reconciliation estate and driving breaks and operational losses down. A two-cent difference bothers you as much as a two-thousand-euro one - and you know which to fix first.
• Team builder: Demonstrated success in hiring, structuring, and leveling an operations team.
• Scaler: Track record of taking operations through a step change in volume using automation and process rather than headcount.
• Credibility: Highly credible across the table from correspondent banks, schemes, and regulators.
• Fast-paced environment fit: At home in a fast-growing, product-driven company: challenged by engineers and product managers, and challenging back with data.
• Location: Based in Luxembourg, or ready to relocate (required).
• Languages: Fluent English. Italian is a plus.

We Offer

• Health: private insurance for you and your family, psychological support with Serenis, mental health workshops.
• Financial resources: Stock Option Plan, meal vouchers, relocation support if you’re moving countries.
• Growth and development: professional development programs, internal mobility, language courses with Preply.
• Flexibility: unlimited PTO, hybrid working policy, flexible working hours.
• Family: enhanced parental leave, additional leave for child sickness.

We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.

About the Company

At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin.

Join us in a workplace where everyone belongs!

Learn more about us

Curious what it's actually like here? Our values and pillars shape how we work every day: explore them here.