Head of Collection

About the Position

Head of Collection

We are looking for a Head of Collection with 2+ years of experience in credit-financial institutions to join our team in Vietnam. The role focuses on developing debt recovery strategies, managing the collection team, and optimizing debt recovery processes.

Responsibilities

• Develop debt recovery strategies and manage the collection team.
• Design, implement, support, and improve software products to optimize debt recovery processes.
• Work with staff, analyze, and develop motivational systems to enhance staff efficiency and implement staff retention programs.
• Organize and control the debt collection process.
• Meet planned debt collection targets.
• Prepare statistical information and analytics for the function.

Requirements

• Experience in credit-financial institutions in team lead or collection manager positions for at least 2 years.
• Knowledge of key metrics for analyzing the effectiveness of the remote debt collection department.
• Analytical skills.
• Proficiency in Excel.
• Ability to clearly set requirements and technical specifications for IT.
• Willingness to travel extensively to Vietnam.

Nice to Have

• Knowledge of Mediatel Date (Ability to create/manage Outbound/Inbound companies, set up and analyze call rules, generate call result reports).

We Offer

• Competitive salary ranging from $2000 to $2500 per month.
• Opportunities for professional development and training.
• Flexible and hybrid work schedule.
• 24 days of vacation, paid sick leave, and health insurance.
• Well-equipped office with relaxation zones, a library, table games, and a kitchen.
• Compensation for sports activities.
• Corporate English classes available for all employees.
• Many company traditions and events such as Nutella Day, Hot Dog Day, Maslenitsa, Secret Santa, Sleep Day, and more.

About the Company

Our main mission is to make money accessible. To achieve this, we have invented modern identification, verification, and borrower risk assessment methods and created a unique service that has made a breakthrough in the microcredit market.

• In the FinTech market since 2016.
• Entered the TOP-3 financial services and e-commerce projects in Ukraine within 18 months.
• 2019 - Entered the "TOP-10 investments in the Ukrainian venture market" UVCA rating.
• Launched a project in Vietnam.
• 2020 - Launched a project in Ukraine.
• 2021 - Launched a project in Sri Lanka.
• 3 countries in the portfolio: Ukraine, Vietnam, Sri Lanka.

We are a team of friends who communicate on a first-name basis, listen, and respect everyone's opinion. We form teams of people who share our values, which is why we are so comfortable working together.

Recruitment Process

1. Communication with the recruiter via Skype (about 30 minutes).
2. Communication with your future manager via Skype or in person (about 1 hour).

Onboarding

Our HR will welcome you, provide a welcome box, and introduce you to the entire team. They will help you join all company processes and values, conduct an onboarding meeting, and provide support throughout the entire period.

You will have a buddy to facilitate your onboarding, answer all your questions, and help you quickly integrate into the work.

Why Join Us?

• We have created a "point of resilience" for our employees and their families, with generators and Starlink in our office!
• Transparent salary system, we pay all taxes and hire from the first working day.
• 24 days of vacation, paid sick leave, health insurance.
• Flexible and hybrid work schedule: you can plan your day independently and work from home periodically.
• Excellent internal customer cycle and regular employee feedback.
• We pay for professional courses and training, and we have an internal talent pool.
• We develop our colleagues both horizontally and vertically. 64% of managers are from the talent pool.
• Many company traditions - corporate events, team-building activities, and themed events: Nutella Day, Hot Dog Day, Maslenitsa, Secret Santa, Sleep Day, and more.
• Office relaxation zones, library, table games, and a kitchen with delicious treats.
• We compensate for sports activities.
• Corporate English classes available for all employees.
• Many other bonuses and perks that we will share with you during personal communication.