Job Description, Responsibilities & Requirements
About the Position
Head of Commercial Claims, Asia
About the Company
Our client, a major player in the global insurance sector, is looking for a senior leader to oversee their claims operations across the Asia region. The organization is highly regarded for its stable market presence, diverse portfolio of commercial products, and commitment to building a unified regional culture that supports sustainable business growth.
About the Job
In this position as a Head of Commercial Claims, you will be expected to lead and mentor a team of experienced Claims Specialists to provide commercially pragmatic and technically superior outcomes. You will oversee the end-to-end management of complex claims cases, including coverage determination, accurate reserving practices, and proactive recovery evaluations.
The ideal incumbent will foster deep technical collaboration with underwriting, actuarial, and broader business units to enhance portfolio quality and risk selection. Additionally, you will act as a key market representative to build strong relationships with regional distribution partners and corporate clients.
In this position, you will ensure all claims are managed in accordance with the organization's values and processes, including interpreting policy coverage, establishing, setting, and reviewing reserves for indemnity, and resolving claims as expeditiously and economically as possible while identifying recovery opportunities.
Responsibilities
- Lead and mentor a team of experienced Claims Specialists
- Oversee the end-to-end management of complex claims cases
- Foster deep technical collaboration with underwriting, actuarial, and broader business units
- Act as a key market representative to build strong relationships with regional distribution partners and corporate clients
- Ensure all claims are managed in accordance with the organization's values and processes
Requirements
- Extensive track record in managing claims portfolios within the commercial insurance domain (Property, Engineering, Construction, Marine, or Financial Lines)
- Proven leadership capabilities with experience guiding and developing a professional team (onshore and offshore team)
- Strong knowledge of legal frameworks and the ability to apply complex principles to technical dispute resolutions
- Highly sophisticated communication, stakeholder management skills, and commercially astute negotiation abilities
- Proficiency in digital systems and databases used for scheduling, contact management, and corporate reporting
We Offer
- Permanent position
- Competitive salary
- Opportunity to work with a major player in the global insurance sector
- Chance to lead and mentor a team of experienced Claims Specialists
Application Process
Please click on the 'apply' button to apply online. For more information, please reach out to Zhiling. (EA: 94C3609 | R1325349)
Contact
Zhi Ling Kwek
+65 6517 1628