About the Position

Head of Community

London, United Kingdom

Moonfare delivers what few others can: the highly sought-after funds and hidden-gem investments that go beyond what most private banks offer. Every opportunity is subjected to a ruthless vetting process; the bar is unforgivingly high. The result? Institutional-quality portfolios for investors who demand more.

Our team combines finance veterans with talent from tech, consulting, law and industries you'd never expect. Headquartered in Berlin, we operate from eight offices across Europe, the US and Asia.

If you're ready to build what's next in private markets, let's talk.

Responsibilities

Design and operate the investor community programmes: Define criteria, benefits, cadence and triggers. Build the architecture that gives members a reason to engage and to bring others in, and own the experience end to end, from invitation design to post-event follow-up, across both digital and in-person touchpoints.
Own the global events calendar: Plan and host a year-round calendar of formats: intimate dinners, peer roundtables, deal talks, GP meet-and-greets and a small number of flagship moments. Mix formats that deepen existing relationships and surface referrals with prospect-facing formats built on curated introductions from investor advocates.
Build and run strategic community partnerships: Identify and land four to six partnerships a year with organisations whose audiences overlap with our ideal investor. Sign each against a written brief with explicit performance targets and brand targets.
Run the high-touch advocacy programme: Identify the 50 to 100 investors most likely to advocate, and build those relationships to turn one-to-one trust into one-to-many introductions.
Manage and lead: Provide leadership and mentorship for the marketing team and across the wider organisation.
Build the feedback loop between community signal and the rest of the business: Turn investor sentiment, sharing behaviour, event feedback, partnership performance and recurring questions into structured input for the entire organisation.
Make our investor real to the entire organisation: Ensure that every team member understands who the investor is, what they expect, and the standard of delivery they take for granted.
Run community as an AI-native function: Design a system where what we learn about the network compounds, and where personal attention at scale becomes the default.

Requirements

Core Skills:
- Community Management
- Strategic Partnerships
- Event Planning
- Investor Relations
- AI-native Mindset
Secondary Skills:
- Leadership
- Commercial Instinct
- Operational Rigour
- Regulated Industry Experience

Nice to Have

Ten or more years in community, membership, partnerships or events.
Experience with an ultra-high-net-worth audience in a community, membership or network capacity.
Comfort in hosting and facilitating high-level conversations.
Experience in a regulated industry.

We Offer

Ownership and Impact: Empowered to bring ideas, make decisions, and see your work directly contribute to Moonfare's success.
Transparent Environment: Open communication with regular updates on company strategy, performance, and key business decisions.
Personal Growth: Individual growth budget of £1,500 or 2% of your base salary (whichever is higher).
Invest in Your Future: Workplace pension with contributions from Moonfare and employee.
Relax and Recharge: 25 vacation days, increasing with tenure, plus additional days during the annual company shutdown.
Daily Lunch: £12 daily lunch allowance via Deliveroo.
Fitness and Wellbeing: Subsidised FitnessFirst membership and company wellness events.
Health Cover: Private medical and dental cover through Bupa.
Cycle to Work: Salary-sacrifice scheme for an eBike or eMoped.
A Culture of Excellence: Join a team of ambitious, smart, and committed professionals.
Performance Reward: Twice-yearly rewards for strong performance.

About the Company

Moonfare is at an inflection point. We are 10 years in the making, with €4 billion in AUM and a new CMO recently in place, and it is time for scale. Our highest-LTV investors arrive through referral, through our relationship managers, and through earned channels rather than paid acquisition. Engineered advocacy is one of two core pillars of our growth over the next 12 months, and community sits at the heart of it.

Our investors sit inside dense circles of peers - founders who have exited, family office principals, senior partners - and an introduction from one of them carries more weight than any campaign we could run. This audience has no tolerance for anything that reads as marketing, and the same network that compounds a good experience compounds a clumsy one just as quickly.

Our Values

Client-Centric Focus: Putting clients first means creating value for them is essential.
Commitment to Excellence: We hold ourselves to the highest standards, taking responsibility for our failures, and celebrating our successes.
Win Together: We are mission-focused and think and act like owners.
Growth and Merit: We hire, retain, and develop exceptional people and invest in empowering them to excel.

We understand the important role that diversity plays in our success. Different backgrounds, experiences and ideas push us further and raise the bar. We're committed to developing an inclusive and safe culture where everyone - regardless of colour, race, religion, sex, origin, sexuality, disability, marital status, citizenship or gender identity - knows that they are an integral part of the team and can bring their full potential to their work.

Head of Community

Job description